Harold and Aileen Childs v Scenic Tours Pty Ltd [2014] NSWCATCD 128

Harold and Aileen Childs v Scenic Tours Pty Ltd [2014] NSWCATCD 128

The tour provided was not substantially as contracted due to extensive disruption, entitling applicants to compensation for failure to deliver the essential aspects of the cruise; however, compensation for stress and inconvenience was denied as it did not meet statutory thresholds.

Parties
Applicants: Harold and Aileen Childs; Respondent: Scenic Tours Pty Ltd
Jurisdiction
Australia
Judgment Date
30 January 2014
Procedural Posture
Consumer Compensation Claim / Final Determination
Outcome
Applicant successful in part
Legal Topics
Compensation for Tour, Contract Frustration, Implied Terms, Non Economic Loss Under Civil Liability Act

Case Brief

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Parties

Harold and Aileen Childs

Applicants

Scenic Tours Pty Ltd

Respondent

Procedural Posture

Consumer Compensation Claim / Final Determination

  1. 1 Whether the respondent failed to provide services contracted for under the tour agreement
  2. 2 Whether the applicants are entitled to compensation for failure to provide the cruise as per itinerary
  3. 3 Whether applicants are entitled to damages for stress and disappointment

Ratio Decidendi

The tour provided was not substantially as contracted due to extensive disruption, entitling applicants to compensation for failure to deliver the essential aspects of the cruise; however, compensation for stress and inconvenience was denied as it did not meet statutory thresholds.

Court Disposition

Applicant successful in part

Orders

  • The respondent is, on or before 28 February 2014, to pay to the applicants the sum of $11,826.00.