Darnley v Croydon Health Services NHS Trust [2017] EWCA Civ 151 (23 March 2017)
Reception staff in A&E departments do not owe a legal duty to provide accurate information about waiting times; their core function is clerical registration. It is not fair, just and reasonable to impose liability for inaccurate information about waiting times. The claimant's injury was not caused by breach of duty, as he chose to leave before triage, breaking the chain of causation.
- Citation
- [2017] EWCA Civ 151
- Parties
- Appellant / Claimant: Michael Mark Junior Darnley; Respondent / Defendant: Croydon Health Services NHS Trust
- Jurisdiction
- England and Wales
- Judgment Date
- 23 March 2017
- Procedural Posture
- Personal Injury Appeal / Court of Appeal, Post Trial Judgment
- Outcome
- Appeal dismissed
- Legal Topics
- Duty of Care, Negligent Misstatement, Hospital Liability, Personal Injury, Causation, Scope of Duty
Case Brief
Summary, issues, holding and outcome
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Parties
Michael Mark Junior Darnley
Appellant / Claimant
Croydon Health Services NHS Trust
Respondent / Defendant
Procedural Posture
Personal Injury Appeal / Court of Appeal, Post Trial Judgment
Legal Issues
- 1 Whether hospital reception staff owe a tortious duty to provide accurate information about waiting times
- 2 Whether failure to triage within 15 minutes constitutes breach of duty
- 3 Whether negligent misstatement by receptionist caused claimant's injury
Ratio Decidendi
Reception staff in A&E departments do not owe a legal duty to provide accurate information about waiting times; their core function is clerical registration. It is not fair, just and reasonable to impose liability for inaccurate information about waiting times. The claimant's injury was not caused by breach of duty, as he chose to leave before triage, breaking the chain of causation.
Court Disposition
Appeal dismissed
Orders
- No damages awarded
- Claim against Croydon Health Services NHS Trust dismissed
Full Case Text
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