Mrs A Mahmood v Santander UK plc (England and Wales : Disability Discrimination) [2025] UKET 6001450/2024 (4 September 2025)

The tribunal found that the respondent failed to make reasonable adjustments required under the Equality Act 2010, resulting in unlawful disability discrimination against the claimant.

Citation: [2025] UKET 6001450/2024
Parties: Claimant: Mrs A Mahmood; Respondent: Santander UK plc
Jurisdiction: United Kingdom
Judgment Date: 04 September 2025
Procedural Posture: Employment Tribunal / Judgment
Outcome: Claim upheld
Legal Topics: Disability Discrimination, Reasonable Adjustments

Employment Law Disability Discrimination Reasonable Adjustments

Case Brief

Summary, issues, holding and outcome

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Full judgment text Downloadable case file Legal principles 1 Authorities cited 1 Party arguments 2 Amounts and remedies 1

Parties

Mrs A Mahmood

Claimant

Santander UK plc

Respondent

Procedural Posture

Employment Tribunal / Judgment

Legal Issues

1 Whether the respondent discriminated against the claimant on the grounds of disability
2 Whether reasonable adjustments were made by the respondent

Ratio Decidendi

The tribunal found that the respondent failed to make reasonable adjustments required under the Equality Act 2010, resulting in unlawful disability discrimination against the claimant.

Court Disposition

Claim upheld

Orders

The respondent is ordered to pay compensation to the claimant for injury to feelings.