Miss A O'Toole v Teleperformance Ltd (England and Wales : Working Time Regulations) [2025] UKET 2413183/2023 (7 April 2025)

The Tribunal found that Teleperformance Ltd failed to provide the required rest breaks and holiday pay, constituting a breach of the Working Time Regulations.

Citation: [2025] UKET 2413183/2023
Parties: Claimant: Miss A O'Toole; Respondent: Teleperformance Ltd
Jurisdiction: United Kingdom
Judgment Date: 07 April 2025
Procedural Posture: Employment Tribunal / Final Judgment
Outcome: Claim upheld
Legal Topics: Working Time Regulations, Holiday Pay, Rest Breaks

Employment Law Working Time Regulations Holiday Pay Rest Breaks

Case Brief

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Full judgment text Downloadable case file Legal principles 1 Authorities cited 1 Party arguments 2 Amounts and remedies 1

Parties

Miss A O'Toole

Claimant

Teleperformance Ltd

Respondent

Procedural Posture

Employment Tribunal / Final Judgment

Legal Issues

1 Whether the respondent breached the Working Time Regulations by failing to provide statutory rest breaks and holiday pay

Ratio Decidendi

The Tribunal found that Teleperformance Ltd failed to provide the required rest breaks and holiday pay, constituting a breach of the Working Time Regulations.

Court Disposition

Claim upheld

Orders

Teleperformance Ltd to pay outstanding holiday pay to Miss A O'Toole
Teleperformance Ltd to ensure compliance with statutory rest break requirements