Child Support Service Regulation

Child Support Service Regulation, M.R. 60/2020 The Child Support Service Act , C.C.S.M. c. C96 Regulation 60/2020 Registered June 26, 2020 bilingual version (HTML) Table of Contents Section PART 1 INTERPRETATION 1 Definitions 2 Child support orders PART 2 CHILD SUPPORT CALCULATION 3 Application for child support calculation decision 4 No calculation of child support if payor not parent 5 Determination of eligibility 6 Notice of calculation 7 Personal service of notice of calculation 8 When child support service may serve notice 9 Deadline to provide requested information 10 Determining income 11 Prohibitions on support calculation 12 Discretion to not calculate child support 13 Child support calculation 14 Child support calculation decision 15 Notice of child support calculation decision 16 Notice of decision not to make child support calculation PART 3 CHILD SUPPORT RECALCULATION 17 When no application for recalculation required 18 When recalculation prohibited 19 Application for recalculation of child support 20 Notice of application for recalculation 21 Timing of recalculation 22 Application for early recalculation 23 Consolidation of multiple child support decisions 24 Request for no recalculation 24 Notice of upcoming recalculation 26 Request for information 27 No recalculation if no response received 28 When income may be deemed 29 Discretion to not recalculate child support 30 Recalculating child support 31 Child support recalculation decision 32 Notice of recalculation decision 33 Notice of decision not to recalculate child support 34 Rules re child support recalculation under Divorce Act 35 When recalculation prohibited 36 Restrictions on Divorce Act recalculations 37 Repealed PART 4 MISCELLANEOUS PROVISIONS 38 Support determination officers 39 Officers may communicate with parties and others 40 Parties required to execute documents 41 Sharing financial information 42 Notice of change in contact information 43 Joint requests 44 Documents sent by mail 45 Providing documents by electronic means 46 Transitional 47 Coming into force PART 1 INTERPRETATION Definitions 1 The following definitions apply in this regulation. "Act" means The Child Support Service Act . («  Loi  ») "child support calculation decision" means the initial decision of an officer made under section 14 that makes a determination of the amount of child support payable. (« décision relative au calcul du montant de l'obligation alimentaire au profit d'un enfant ») "child support recalculation decision" means a decision of an officer made under section 31 that recalculates the amount of child support payable. (« décision relative au recalcul du montant de l'obligation alimentaire au profit d'un enfant ») "Court of King's Bench Rules" means the Court of King's Bench Rules , Manitoba Regulation 553/88. (« Règles de la Cour du Banc du Roi ») "director of assistance" means the Director of Assistance designated under The Manitoba Assistance Act . (« directeur des Programmes d'aide ») "Director of Disability Support" means the person designated as director under section 13 of The Disability Support Act . (« directeur du soutien pour personne handicapée ») "former child support regulation" means the Child Support Guidelines Regulation , Manitoba Regulation 58/98, as it read immediately before the coming into force of this regulation. (« règlement antérieur sur les aliments pour enfants ») "initial child support decision" means (a) a child support order; (b) a child support calculation decision; (c) a family arbitration award under The Arbitration Act that provides for child support; or (d) a child support agreement that contains a provision requiring or permitting child support to be recalculated. (« décision initiale au sujet de l'obligation alimentaire au profit d'un enfant ») "notice of calculation" means a notice of calculation issued by the child support service under section 6. (« avis de calcul ») "officer" means a support determination officer appointed under section 38. (« agent ») "order assignee" means (a) the director of assistance, when a child support order or agreement has been assigned to the director under section 13 of The Family Support Enforcement Act ; (a.1) the Director of Disability Support, when a child support order or agreement has been assigned to the Director of Disability Support under section 13 of The Family Support Enforcement Act ; (b) a minister, member or agency referred to in section 20.1 of the Divorce Act (Canada) to whom a child support order has been assigned under that Act; or (c) a government or agency of a government referred to in section 39 of The Inter-jurisdictional Support Orders Act to whom a child support order has been assigned. (« cessionnaire de la créance alimentaire ») "party" means the payor or the recipient and "parties" means both of them. (« partie ») et (« parties ») "recalculation order" means a court order made under subsection 24.3(1) of the former child support regulation. (« ordonnance de recalcul ») "recalculation and enforcement information form" means a form required to be filed with a proposed child support order under the Court of King's Bench Rules. (« formule de renseignements en vue du recalcul et de l'exécution ») "special or extraordinary expenses" means the expenses set out in subsection 7(1) of the child support guidelines. (« dépenses spéciales ou extraordinaires ») M.R. 54/2023 Child support orders 2 The following orders are child support orders for the purpose of the Act: (a) a child support order made under the Divorce Act (Canada); (b) an order varying a child support order; (c) a support order or support variation order made in Manitoba under The Inter-jurisdictional Support Orders Act ; (d) a support order or a support variation order made in another province or territory under the Divorce Act (Canada), if (i) the payor resides in Manitoba, (ii) the recipient resides in Manitoba and the payor resides outside Manitoba and has agreed to or requests recalculation by the child support service, or (iii) the designated authority under the Divorce Act (Canada) forwards a support application or a support variation application to the child support service under subsection 18.1(6) of the Divorce Act (Canada); (e) a support order or a support variation order from a reciprocating jurisdiction that is registered in Manitoba under The Inter-jurisdictional Support Orders Act if (i) the payor resides in Manitoba, (ii) the recipient resides in Manitoba and the payor resides outside Manitoba and has agreed to or requests recalculation by the child support service, or (iii) the designated authority under The Inter-jurisdictional Support Orders Act forwards a support application or a support variation application to the child support service under subsection 9(1.1) or 29(1.1) of The Inter-jurisdictional Support Orders Act . M.R. 54/2023 PART 2 CHILD SUPPORT CALCULATION APPLICATION FOR CHILD SUPPORT CALCULATION Application for child support calculation decision 3(1) An application for a child support calculation decision must (a) be made in a form or manner approved by the child support service; (b) provide details of the child support sought by the applicant; and (c) if the applicant seeks an amount for special or extraordinary expenses, provide current information respecting the expenses sought. 3(2) The applicant must provide any additional information or documentation requested by an officer. No calculation of child support if payor not parent 4 Unless a joint request is made under section 43, an officer must not make a child support calculation decision if the payor is not the parent of the child. Determination of eligibility 5 An officer must review an application for a child support calculation decision to determine if (a) an officer is prohibited from making an initial calculation of child support under the Act or this regulation; (b) all eligibility requirements have been met; and (c) the applicant has provided all requested information and documentation. NOTICE OF CALCULATION Notice of calculation 6(1) If an officer determines that the requirements of section 5 have been met, the officer must issue a notice of calculation. 6(2) The notice of calculation must include the following: (a) general information about the child support service and the child support calculation process; (b) a request for any financial or other information or documentation that the officer considers necessary to determine the payor's income; (c) information respecting any special or extraordinary expenses being sought by the applicant; (d) details on when and how the requested information and documentation must be provided by the payor; (e) information respecting the possible consequences of failing to disclose the requested information or documentation — including the possibility that the payor's income will be determined based on information obtained from other sources. Personal service of notice of calculation 7(1) Subject to section 8, the notice of calculation must be personally served on the payor by an adult other than the applicant. 7(2) The applicant must provide the child support service with proof of service within 14 days after the notice of calculation was served on the payor. The proof of service must be made in a form or manner approved by the service. 7(3) If the applicant does not provide proof of service within six months of the date the notice of calculation was issued by the officer, the officer may deem the application to be withdrawn. M.R. 54/2023 When child support service may serve notice 8 If an officer determines that (a) it may not be appropriate to have the applicant arrange for personal service of the notice of calculation; (b) it may be impossible or impractical to personally serve the notice of calculation on the payor; or (c) there is a more efficient or expeditious method of serving the notice of calculation; the officer may arrange for the notice of calculation to be served by or on behalf of the child support service in accordance with a method specified by the officer. Deadline to provide requested information 9 Within 21 days after the payor was served or deemed to have been served with the notice of calculation, the payor must provide the child support service with the information and documentation requested in the notice of calculation. DETERMINING INCOME Determining income 10(1) If the payor provides the child support service with the information and documentation requested by the deadline set out in the notice of calculation, an officer must, after taking any necessary measures to confirm the information provided, determine the payor's income. 10(2) If the payor does not provide the child support service with the information and documentation the service requires to determine the payor's income, an officer may determine an income for the payor based on information obtained from the recipient and other sources. When necessary to make an income determination, the officer may consider any information that the officer considers relevant, such as (a) income earned by the payor in previous years; (b) the previous employment and work history of the payor; and (c) the education and skills of the payor. 10(3) If the child support service is unable to obtain any information about the payor's income from the payor, the recipient and other sources, the payor's income is determined to be the amount that would be earned by working 40 hours per week for 52 weeks earning the minimum wage determined under The Employment Standards Code . CALCULATING CHILD SUPPORT Prohibitions on support calculation 11(1) An officer must not make a child support calculation decision if the officer is satisfied that a party has a reasonable claim under section 10 of the child support guidelines for adjustment of the child support payable on the basis that the party or a child would otherwise suffer undue hardship. 11(2) An officer must not make a child support calculation decision if the income of either party includes income from a corporation of which the party is a director, officer or majority shareholder, or from a partnership of which the party is a partner. 11(3) If an officer is calculating the child support payable by a payor who is not the parent of the child, the officer may only calculate the child support payable as if the payor was the parent of the child. Discretion to not calculate child support 12 An officer may decide not to make a child support calculation decision if the officer determines that (a) based on the information provided by the parties, the calculation would be impracticable or too complex to undertake; or (b) it would be more appropriate for child support to be calculated by the court. Child support calculation 13(1) Subject to sections 11 and 12, after determining the payor's income, an officer must, in accordance with the child support guidelines, (a) calculate the table amount of child support payable; and (b) calculate the amount of any special or extraordinary expenses payable. 13(2) An officer must not make a calculation in respect of special or extraordinary expenses referred to in clause 7(1)⁠(d), (e) or (f) of the child support guidelines unless the payor and recipient have agreed on the nature and amount of those expenses. 13(3) When making a child support calculation, an officer (a) must not make a decision or determination referred to in (i) clause 3(2)⁠(b) (discretionary child support decision for adult children) of the child support guidelines, or (ii) clause 4(b) (discretionary child support decision if income over $150,000) of the child support guidelines; and (b) may only make a decision under section 9 of the child support guidelines when dealing with a shared parenting arrangement if the amount of child support payable is determined by calculating the support payable by each party under clause 9(a) of the child support guidelines and setting those amounts off against each other. 13(4) An officer may calculate the amount of child support payable on a retroactive basis to a date that is no earlier than the date on which the application for a child support calculation decision was made. M.R. 54/2023 CHILD SUPPORT CALCULATION DECISION Child support calculation decision 14(1) A child support calculation decision must include the following information: (a) the name and birth date of each child to whom the decision relates; (b) the income of a party used to determine the amount of the child support payable; (c) the amount of child support payable, based on the applicable table, as determined under clauses 3(1)⁠(a) and (2)⁠(a) of the child support guidelines for the number of children to whom the decision relates; (d) the amount or amounts payable for special or extraordinary expenses as determined under subsection 7(1) of the child support guidelines, which must specify the clause of subsection 7(1) under which each amount was determined and the child or children to whom the expense relates, if applicable; (e) the calculations on which the decision is based; (f) the date on which the obligation to pay child support begins and the day of the month or other time period on which all subsequent payments are to be made; (g) the manner and date on which the notice of calculation was served on the payor and the manner in which the decision is to be provided to the payor. 14(2) The decision must use the standard clauses referred to in rule 70.31 of the Court of King's Bench Rules, with any necessary changes. Notice of child support calculation decision 15 The child support service must provide a copy of the child support calculation decision to the payor, the recipient and the director under The Family Support Enforcement Act by such method as it determines appropriate. M.R. 54/2023 Notice of decision not to calculate child support 16 If an officer (a) determines that the Act or this regulation prohibits the making of a child support calculation decision; or (b) decides not to make a child support calculation decision under section 12; the officer must prepare a report stating the reasons for doing so and provide the report to the parties and, if there is an existing court file respecting the parties, the court. PART 3 CHILD SUPPORT RECALCULATION APPLICATION FOR CHILD SUPPORT RECALCULATION When no application for recalculation required 17 Subject to section 18, an officer may automatically recalculate the child support payable if (a) the initial amount of child support was determined by a child support order and a request for recalculation was made on the recalculation and enforcement information form that was filed along with the child support order; (b) the initial amount of child support payable was determined by a child support calculation decision; (c) the child support payable was recalculated under the former child support regulation before the coming into force of this regulation; (d) a recalculation order was made before the coming into force of this regulation and that order has been provided to the child support service; or (e) the child support payable was previously recalculated by an officer. When recalculation prohibited 18(1) An officer must not recalculate child support if (a) the amount of child support in the initial child support decision was determined (i) under clause 3(2)⁠(b) or 4(b) of the child support guidelines, (ii) under section 9 of the child support guidelines, unless the amount of child support payable was determined by calculating the support payable by each party under clause 9(a) and setting those amounts off against each other, (iii) by adjusting amounts payable under section 10 of the child support guidelines to prevent undue hardship to a parent or child, (iv) by imputing income to a party other than under clauses 19(1)⁠(b), (c) or (f) of the child support guidelines, subject to subsection (3), or (v) under section 5 of the child support guidelines, unless the amount was determined on the basis of the applicable table in accordance with clause 3(1)⁠(a) or 3(2)⁠(a) of the child support guidelines; or (b) the initial child support decision did not determine child support in accordance with the child support guidelines. 18(2) An officer must not recalculate an amount or amounts for special or extraordinary expenses unless both the amount and nature of the expenses are specified in the initial child support decision. 18(3) The prohibition under subclause (1)⁠(a)⁠(iv) does not apply if the court order states that the amount may be recalculated and sets out the recalculation formula to be applied. M.R. 54/2023 Application for recalculation of child support 19(1) A person may apply to the child support service for a recalculation of the amount of child support payable under (a) a child support order, if no request for recalculation was made on the recalculation and enforcement information form that was filed along with the child support order; (b) a family arbitration award that provides for child support; or (c) a child support agreement that contains a provision requiring or permitting child support to be recalculated. 19(2) An application for recalculation must be (a) made in a form or manner approved by the child support service; and (b) accompanied by a copy of the initial child support decision. 19(3) A party applying for recalculation of child support must provide the child support service with any additional information or documentation requested by an officer. Notice of application for recalculation 20(1) When the child support service receives an application for recalculation that is not subject to section 18, an officer must notify the parties, the director of assistance and the Director of Disability Support. 20(2) The notice must (a) provide general information about the recalculation process; (b) specify the anticipated date on which the recalculation process is to begin; and (c) provide information about section 24 (request for no recalculation). M.R. 54/2023 Timing of recalculation 21 Subject to sections 22 and 24, an officer is to recalculate child support (a) one year after the initial child support decision was made, unless clause (b) applies; (b) at the time an application for recalculation was made, if the application for recalculation is made more than one year after the initial child support calculation decision was made; and (c) every two years after the first recalculation was made. Application for early recalculation 22(1) A party may apply to the child support service to have child support recalculated before the dates set out in section 21. 22(2) An application for early recalculation of child support must (a) be made in a form or manner approved by the service; and (b) set out the reasons why early recalculation of child support is required. 22(3) An application for early recalculation of child support must not be made earlier than six months after (a) the initial child support decision was made; or (b) the last recalculation of child support. 22(4) An officer may require a party to provide any additional information or documentation requested by the officer in order to determine whether an early recalculation of child support is warranted. 22(5) An early recalculation of child support may be made if an officer determines that there has been a significant change in the income or circumstances of the payor or recipient that warrants early recalculation of child support. Consolidation of multiple child support decisions 23 Despite any provision in this regulation respecting the timing of the recalculation of child support, when an officer is recalculating child support payable under an initial child support decision and there is another initial child support decision involving the same parties, the officer may recalculate the amount of child support payable under both decisions and consolidate those decisions into a single child support recalculation decision. Request for no recalculation 24(1) If (a) the payor and the recipient notify the child support service that they do not wish child support to be recalculated for a specified period; and (b) an officer is satisfied that the decision of the payor and recipient is freely and voluntarily given; no recalculation is to be conducted for the specified period. 24(2) Subsection (1) does not apply if an order assignee advises the child support service that they have an interest and oppose the request. Notice of upcoming recalculation 25(1) The child support service must provide the payor and recipient with a notice of upcoming recalculation before the recalculation process begins. 25(2) The notice of upcoming recalculation must (a) provide general information about the recalculation process; (b) inform the payor and recipient that if they seek (i) recalculation of the amount or amounts payable for special or extraordinary expenses that were previously determined in the initial child support decision, or (ii) an initial calculation of the amount or amounts payable for special or extraordinary expenses or an initial calculation of a new class or type of special expenses that had not previously been determined in the initial child support decision, they must notify the service and provide particulars of those expenses by a deadline set out in the notice; and (c) provide information about section 24 (request for no recalculation). 25(3) If the payor or recipient fail to notify the child support service that they seek the recalculation of the amount or amounts payable for special or extraordinary expenses or an initial calculation of the amount or amounts payable for special or extraordinary expenses before the deadline set out in the notice, the service may decline to recalculate or make an initial calculation of those amounts. M.R. 54/2023 REQUEST FOR INFORMATION Request for information 26(1) When a recalculation of child support is to occur, an officer must issue a request for information to the payor, the recipient, the director of assistance and the Director of Disability Support. 26(2) The request for information must (a) include a request for any financial or other information or documentation that the officer considers necessary to determine the incomes of the parties; (b) advise if special or extraordinary expenses are being sought and provide information respecting the expenses sought; (c) specify when and how the requested information and documentation must be provided; and (d) set out the possible consequences of failing to disclose the requested financial information — including the possibility that disclosure of income will be deemed — and if the current amount of any special or extraordinary expenses sought is not disclosed, that expense will be deemed to be zero. M.R. 54/2023 No recalculation if no response received 27(1) An officer may decide not to recalculate child support if both the payor and the recipient fail to respond to a request for information. 27(2) If the officer decides not to recalculate child support, the officer must notify the payor and the recipient and indicate that no recalculation of child support will take place unless a new application for recalculation is made under section 19. DEEMING INCOME When income may be deemed 28(1) Subject to subsection 36(1), if the payor or recipient fails to provide the information or documentation requested by an officer in order to determine income, the payor or recipient is deemed to have disclosed updated income that is the greater of (a) the amount that would be earned by working 40 hours per week for 52 weeks earning the minimum wage determined under The Employment Standards Code ; or (b) the sum of (i) the income the payor or recipient used to determine the current amount of child support payable, and (ii) the amount equal to the product obtained by multiplying the income described in subclause (i) by the applicable percentage determined in accordance with subsection (2). 28(2) For the purpose of subclause (1)⁠(b)⁠(ii), the applicable percentage is to be determined based on the amount of time that has elapsed since the person's income was last determined in accordance with clause (1)⁠(a), as follows: (a) if less than two years have elapsed, 10%; (b) if two years or more but less than five years have elapsed, 15%; (c) if five years or more but less than 10 years have elapsed, 20%; (d) if ten years or more have elapsed, 30%. RECALCULATING CHILD SUPPORT Discretion to not recalculate child support 29 An officer may decide not to make a child support recalculation decision if the officer determines that, based on the information provided by the parties, the recalculation would be impracticable or too complex to undertake. Recalculating child support 30(1) Subject to section 29, after determining the income of the parties, an officer must, in accordance with the child support guidelines, (a) recalculate the table amount of child support payable; and (b) recalculate any special or extraordinary expenses payable that were determined under the initial child support decision or that were subsequently calculated by the child support service. 30(2) Subject to subsection (3), if a party has sought an amount or amounts for special or extraordinary expenses and those expenses have not previously been determined, the officer may make an initial determination of the amount or amounts payable for special or extraordinary expenses. 30(3) An officer must not make an initial calculation in respect of special or extraordinary expenses referred to in clauses 7(1)⁠(d), (e) or (f) of the child support guidelines unless the parties have agreed on the nature and amount of those expenses. 30(4) If a party seeks special or extraordinary expenses and the party fails to provide financial disclosure respecting the current amount of any special or extraordinary expenses, those expenses are deemed to be zero. 30(5) Subject to subsections (6) and (7), the officer may recalculate the amount of child support payable on a retroactive basis to a date that is no earlier than (a) the date of the initial child support decision, in the case of the initial recalculation of child support; or (b) the date of the last recalculation of child support. 30(6) The officer must not recalculate child support for any period (a) before an application for recalculation was made; or (b) which was the subject of a request for no recalculation under section 24. 30(7) The officer must not recalculate child support on a retroactive basis if the recalculation is made on the basis of deemed income under section 28. Child support recalculation decision 31(1) A child support recalculation decision must include the following information: (a) the name and birth date of each child to whom the decision relates; (b) the income of a party used to determine the amount of the child support payable and, if income was determined based on deemed disclosure of updated income under section 28, the manner in which the deemed amounts were determined; (c) the recalculated amount of child support payable as determined under clauses 3(1)⁠(a) and (2)⁠(a) of the child support guidelines for the number of children to whom the decision relates; (d) the recalculated amount or amounts special or extraordinary expenses payable as determined under section 7 of the child support guidelines, which must specify the clause of subsection 7(1) under which each amount was determined and the child or children to whom the expense relates, if applicable; (e) the calculations on which the decision is based; (f) the date on which the obligation to pay the recalculated amount of child support begins and the day of the month or other time period on which all subsequent payments are to be made; (g) the manner and date on which the notice of upcoming recalculation was provided to the payor and the manner in which the decision is to be provided to the payor. 31(2) The recalculation decision must use the standard clauses referred to in Rule 70.31 of the Court of King's Bench Rules, with any necessary changes. Notice of recalculation decision 32 The child support service must provide a copy of the child support recalculation decision to the payor, the recipient and the director under The Family Support Enforcement Act by such method as it determines appropriate. M.R. 54/2023 Notice of decision not to recalculate child support 33 If an officer (a) determines that the Act or this regulation prohibits the making of a child support recalculation decision; or (b) decides not to make a child support recalculation decision under section 29; the officer must prepare a report stating the reasons for doing so and provide the report to the parties, any known order assignee and, if there is an existing court file respecting the parties, the court. RECALCULATION OF CHILD SUPPORT UNDER DIVORCE ACT (CANADA) Rules re child support recalculation under Divorce Act 34(1) The recalculation of child support that is the subject of a child support order made under the Divorce Act (Canada) is to occur in accordance with sections 17 to 33, but the recalculation is subject to the additional requirements, prohibitions and restrictions set out in this section and sections 35 and 36. 34(2) For the recalculation of child support that is the subject of a child support order made under the Divorce Act (Canada), the child support service may modify or delete information in any notice or other document referred to in this regulation to delete or change any information that is not applicable. M.R. 54/2023 When recalculation prohibited 35(1) An officer must not recalculate child support that is the subject of a child support order made under the Divorce Act (Canada) if the order imputed income to a party other than under clauses 19(1)⁠(b) or (c) of the child support guidelines. This prohibition does not apply if the court order states that the amount may be recalculated and sets out the recalculation formula to be applied. 35(2) [Repealed] M.R. 54/2023 M.R. 54/2023 36(1) [Repealed] M.R. 54/2023 36(2) An officer must not make an initial calculation in respect of special or extraordinary expenses under subsection 30(2) when recalculating child support payable under a child support order made under the Divorce Act (Canada). 36(3) An officer must not make a retroactive recalculation of child support under subsection 30(5) when recalculating child support payable under a child support order made under the Divorce Act (Canada). M.R. 54/2023 37 [Repealed] M.R. 54/2023 PART 4 MISCELLANEOUS PROVISIONS Support determination officers 38(1) The minister may appoint a person as a support determination officer. 38(2) An officer is to carry out the duties and exercise the powers of the child support service under the Act and this regulation and, for those purposes, is an officer of the court. Officers may communicate with parties and others 39(1) When making a child support calculation decision or a child support recalculation decision, an officer may communicate directly with the parties and any other person who may be able to provide information that is relevant to the decision. 39(2) An officer may obtain information or documentation from third parties in order to confirm the income of a party or to assist in the determination of income for a party. 39(3) Nothing in section 20 of the child support guidelines (obligation to provide financial information) restricts the type of information or documentation that may be requested from the parties by the child support service. Parties required to execute documents 40 A party is required to complete one or more of the following when requested by an officer: (a) any documentation necessary to enable the officer to obtain copies of the party's income tax documents referred to in subsections 20(1) and (2) of the child support guidelines from the Canada Revenue Agency; (b) any documentation necessary to enable the officer to obtain copies of the party's income or financial information from the party's employer or other third parties. Sharing financial information 41(1) At the request of a party, an officer may provide copies of financial information received from the other party. 41(2) At the request of the court or an order assignee, an officer must provide copies of financial information received from a party. 41(3) When providing financial information under this section, the officer may remove any contact or other identifying information from any document. Notice of change in contact information 42 A party must notify the child support service in writing of a change in their mailing address, e-mail address, telephone number or other contact information within 30 days of the change. Joint requests 43 If both parties jointly request a child support calculation decision or a child support recalculation decision, an officer may modify the procedures set out in this regulation in such manner as the officer considers appropriate to reflect the fact that the parties are co-operatively seeking a decision from the child support service. Documents sent by mail 44(1) The child support service or an officer may serve or provide a document to a person by sending the document by regular mail to the person's last known address, based on information in the records of the service. 44(2) A document sent to a person by regular mail is deemed to have been received 10 days after it is sent. Providing documents by electronic means 45 The child support service may serve or provide a document to a person by e-mail or other electronic means if the person has authorized the service to send documents in this manner. Transitional 46 If a notice of recalculation was issued under the former child support regulation but a recalculated child support order was not made before the coming into force of this regulation, the child support service must continue the recalculation of child support in accordance with the procedures established under this regulation. Coming into force 47 This regulation comes into force on the same day that The Child Support Service Act , S.M. 2019, c. 8, Schedule B, comes into force.