Real Decreto 897/2017, de 6 de octubre, por el que se regula la figura del consumidor vulnerable, el bono social y otras medidas de protección para los consumidores domésticos de energía eléctrica. | BOE-A-2017-11505 — Spain law | Esheria

Real Decreto 897/2017, de 6 de octubre, por el que se regula la figura del consumidor vulnerable, el bono social y otras medidas de protección para los consumidores domésticos de energía eléctrica.

This provision states the decree’s purpose: define vulnerable consumers, set the requirements and process for social bonus access, establish related tariff prices, and regulate when electricity supply may be suspended or protected from suspension.

AI-assisted research synopsis — verify against the official legal text below.

Jurisdiction
Spain
Instrument
Regulation
Citation
BOE-A-2017-11505
Version
Undated source snapshot
Language
es
Updated
Official source
View official record ↗
application process bill collection billing billing reporting bono social complaints handling comunicación de comprobaciones consent consumer benefits consumer billing consumer eligibility consumer information consumer notification consumer protection consumer support consumer vulnerability contract modification cost allocation customer documentation customer notification customer notifications data update digital administration digital agenda +49 more

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Statute overview

About this statute

For certain electricity supply contracts, the invoice payment period is 20 calendar days from invoice issuance, unless free-market parties agree otherwise. Regula los avisos y requerimientos que la comercializadora debe hacer antes de pedir la suspensión del suministro eléctrico por impago, con plazos especiales para consumidores vulnerables con bono social. Several electricity-market actors must share financing amounts proportionally, using different allocation bases depending on the activity. The reference supplier must check continued eligibility for the social bonus and tell the consumer in the next bill; the consumer must report any change in household or personal circumstances. The consumer, or in some cases the regional or local administration serving the consumer, must report changes that remove vulnerable status within one month. The consumer may also request to give up the social bonus.