The Chhattisgarh Lok Seva Guarantee Act 2011
This provision gives people a right to get notified public services within the notified time, and it sets duties for departments and service officers to handle applications, acknowledge them, and deal with delays.
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This provision gives people a right to get notified public services within the notified time, and it sets duties for departments and service officers to handle applications, acknowledge them, and deal with delays. This segment appears to contain form templates and tables related to filing and disposing of appeals under the Act.
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Provisions of The Chhattisgarh Lok Seva Guarantee Act 2011
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The Chhattisgarh Lok Seva Guarantee Act 2011 — segment 1
This provision gives people a right to get notified public services within the notified time, and it sets duties for departments and service officers to handle applications, acknowledge them, and deal with delays.
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TJ.111.-"lrol ~ ~ ~ ~ 34R ~ ~ (3) ~ ~ ~ @Jh-1 11~ * mcn tl'Q'J T'lrtil 3lf1~. 1.0,, (ifi'1Wfi 23 lr-'l, 20,, > <iii ~ 3rjm:: ~ ~ ~ ~ wmmi, ~ :;rmr -• * ~ ~ ~-;w:r ~ ntTT ~,~wjtffi, ~-~-v"11TO'fr, ~~- r J( 566 ( 51 cm IA'mSGARH ACT (No. 23 of 2011) THE CHHAITJSGARH LOK SEWA GUARANTEE ACT, 2011 IiI TABLE OF CONTENTS Sections I. S 'lrl. 1i1le, extent, cnn 1menr.:cmenl and application. 2. Definitions. 3. Right ll.l btain Lok~ iewa in stipulated 11mc. ,I 4. Liuhility l(l deliver Lok Sewa m stipul.aleJ lune, impo~i11on, reco~cry nnd p•t)'lnL'lll 11l l:O!>l. 5. Appointment of Competent Officer 6. Liahility for l"urnishi ng false information to obtain Lok Sewa. 7. Right of Appeal. 8. Deemed :,crvice com lit ions. 9. Power lo make rules. 10. Po\lier 10 n:movc difticullies. -E-t-1:-- { t-,) ====-=======:--=====-= CHHATI1 GARB ACT (No. '.D of 2011, THE CH HAT' nsGARH LOK $EWA GlJARA 'TEE Al'T, 20ll I An Act lo provic. lc for the deli-very of certoin publil· service to citilens by lhl.• Stole GoV('rnment, local L, ndies, public itlithoritic or agencie within the stipulated Lime, nnd lo 'th the llahilitic,; of person\ n:-.pnn~lhlc for deli Hr.} <>f ~uch service,; in the l'Hnl of d<'foult nd for mntkrs Cl 11111<' "It'd therewith or iudcknt.al tlu:rcto. 1:1,· 1t ~-11.1 ktl 1-i,• 1111• <" hhatti. _1,1rh l.,~J21 l::11urc in 1h,• S1\f)'-M!C11nu Yl·:11 rit 111,• R, •pull lil "r 1111\i., .1 1 1·J :·.\, ,1ior1 1hk, 11,.tcnr, I. t I I Chis P• .;I mi.ly he c:1I Id ihtl Chhallisg,11h L it S, 1.'11 ( ,uJI,11M,· Acl '201 l ,·•1m1u1r1u. t111\·nl •. uul up1>liruhc,11 • (J) h sh:111 con11.· in111 11111.i-011 ~ULh d:iu• J~ till' Slat< <,11vc·11111l'II' 111:i , h) 0111 l1catil, ninth\: 0111-1 t! \Jdl.~tll, ap1w1111. (41 Jiu A l"t .11,111 apply Ill ra '"'' ,1flp11 l)ll'.d lo 1141V t.lVl1 •,:1v1n·i. l)I p·> l II co11nct· ti •n ,-1111 th~ ,1!'1111r, ofthc <~nv,_11,ment of ( lihal't 1,µ:1111 l,1, iii IHkl1, puhlil' . 1111h1,111i.•-.. ,11 ,1,•,:11, i ·, whirh m u\lon1,;d, ,oul ,,1Jkct 111 .,.ul, r.11111.,lh linann· d h~ lhl'. ( ;riv,·• ,111: .. , .... In 1hi,. Acl, unlc ss lhc crn11cxt 111lw1w1,c r~ .(Llllii'-,- (a) ''Appel lat.: Au1f1nrtl) · muuns an nl l'u.:..:1 not ilkd I· y 1h· GCJvcrnmcnl. loc:1! holly, 1> ubhc au!horiue~ tll agencies :1, lhL· c:1~c II uy ~- anJ inv,:!'.t~<l with 1hc po w1;.r to hcilr appeal~ against the order~ in,;s1!d hy any Competent Office, unJcr this Ac1: (h} ''Competent Officer'' mean· an officer ,.o nol1ficd hy 1hc Govern01cn1. JOl)id hody, I 1ublic authority nr 11gcncy as lhe c3li.t.: may ht:. under s.:cuon 5 or 1h1s Ac·t, and empowered to imp<><;e coi.t for default or <l ~lay cctui.ed by lht: per son rcsponsihle for t.lcliver>- of Lok S'ewa: (c) ''Dcpartmcn1" mean. a derarlnicnt of thl' Govcrnmt:nl •>r a section. divisiun. branch. office or cons1itucn1 unit, or by whatever name called, of u local body, p 1 1hlic authority or egcncy as lhc ca~c may be; (d) "Govern Ticnt" meons 1hc Go. . i:rnmcnt of hlHlllii;gnrh; {e) "Local b,>dy" means and include.-; any aulhority, 111unicip,dlly, panchaya1 or any other body, by whutcvi-r name c11!1cd, for the 1ime hcmg invested hy law lo render Lok Sewa within the Slate of Chhauisgarh or lo control, manage or regulate such scrvici:.s w11hm a ~(h!c1ficd local arl'n thereof; (f) "l,ak s~wa" meiin ... and ini:ludc 1:iti.11:n rcl;1tcd put he ,ervil:e~ notified un der section '.i; (g) "Nolificution" :ind "Notified". wh •re the context so require~. means nod 1:,e rt:latc Lo a nn11fic1111on puhli,hcd in otfa·ial G1w.:Hc, (h) "Prcscrihctl" mcun, prc~crih••d hy lhc 1ulc• made u111kr thi'i Acr: (1) .. Puhlk 11u1lwri1y" m1..n11.-·111~ ,1u1li.1flly u1 hrn.l) 111 in~111u1i1111 ol wll gmw nancl.' c,1uhti,hcd rn rnns111u1l·u hy :11w hw 111,,Jl· hv tht: l.c.:~1. lu111ri: ,,f lw \l;llc ofChliallisgarh or co11,1it11kd In a nutil1rn1iun 1,,ued or ord.:r m'.1Je O'ffiWI~ (I~,~ 12 ~ 2011 566 (7) ,y the Governm~nl; ru1d includes :- f unc) a bocly owned, con1rolh:d or suhstam1ally financed by rht Govcrn mcn1; (two) a non-gm emment organization s.ubstaniially linam:ed, di rei.:tly or indirectly, by 1he funds provided by the Government; and (three) an organization or body corporate in ifs capacity as an inslrumcn lality of 'S,'ute' as defined under article 12 of the Consti1u1,ion anr.l rendt:ring Lok Sewa in lhe Stott: ofChhattisgarh. (j) "Ruic" means a rule , nadc by lhc Govcrn111cn•. under thii-. Act, nnd 11otitied a~ such, (k) "Scipulotcd time" mean., the maximum time. nolit'icd under Scl"Lion ;\ nl 1h1s Act, to provide Lok Sew,'1 or lO deciJc thi: uppeal by 1h1.: .ippell111c uuth .irity. l. ( l) E\lcry person ~hull hav,e tht: right 10 ohlain Lok Scwa in the State or lllKill In ,,ht1tl n l.uk Chhallil>garh. within the s tipulatcd time as nori!ied from Lime lo Li me hJ, 1hc Wwa In s1lpul11lcd 1lmc. State Government, •n act ordancc with the provisions of this Act. (2) Every nrpli.:ant who fai :s to obtain Lok ewa within the st1pula1ed 1i1 Tie, hall he cnlitl\:t.l to rct:eiv ti cost ,,s provided unucr ~ub-seclhrn (4) of Si.:cl inn 4, 111 respect of hb applu :I.Ilion, in the rnunncr n. niay be pre,criheJ 4. (I) Every department shall designate Lhc pl!rson(s) n.:spon~ihh.: r 1r 1,k:livcri1 g Lh1hillly In rldl1<·r Lok Sewu frum the date of commt:nccmcnt of this Acl, and 1lw fuel of ;,uc11 l.tJk. Stwll in ,1ip11• luted time, l111vo,.,lin11, designation shall he dis11l1.1ycd in some conspicuous part of the dup:..rtmcnt rec,wcry 01111 p,1y for lhc inforrn:itmn of g encml public. mcnt uf eo,.1. (2) Every person responsib II! for delivering Lok St!wa rcfl!1Tcd LO in sub-scclion (I) shall deliver such s i::rvkes in accordance with the notiticauon under Section J. (1) Every upplication for u.,J.. St'wa shall be ncknowledgcd by thl' pi;:rson responsible for delive1 ·ing the service or by 1h1~ department, as the case may be. rind every applica 'll ~hall be entitlt:d 10 obtain the status of hi~ upplica• Lion m the manner as may he prescribed. (4) Every person respon sihk for delivering Lok Sewa who fails 10 deh1,cr such scrvil:c,, within Lhc •,tipulatcd time shall he liable 10 puy costs al the rate ol ont: hunJred rupct:11 for ench day during the p•:riod of delay, 1f any, :,ubject to a mu xi mum cos'. of one thousand rupees, whi"ch shall be recoverable frorr him towards payr nenl to the per~on applying for Lok Sewa 111 respect of fadun; l~1 t>hlain ~uch serv1i.:c. PrO\ 1 ded tha!. 110 i;o~ts sti:111 h~ recovered from the p.:r~on n.:,pon sibk frn dcl ncr!n_g L11k. Sewa unli.:,$ ho.: hw, he<. n servt:J with a no1ic,· nnd has hcc•, f',ccc,rdcd a ri•u,onilhle: npportunily tot >e hcarJ by tht: f'o!llpl lenr Oflkt·1. ,n the m~mnu a" 111.,y ht: rrcscribeu: 1·, Providl:tl run her thut, no cost, sh:1l1 ~c r1.:uiv.r11hlc, v. l,1,;n.! 1h1.• ap•iJl'1c,;1.,,n· for .'1•a::h ,c,vici.: i~ 1klic1cnt in any 1,a1111,:r anti such ckfk1cnc:1 t->.a~ bt'.L'f indic::it•!d in the a1.~11nwlt:dgm,·111 i.·kin.:d I • 111 ,uh ~ei.:111111 ( I) rwvi,Jcd Ul\f> 111.11 m1.:1"h ,hnll li1,; 1i•i.:mc, !hh.:. \lllL'll' !he kh•, ,r in de! I\( 'mg ',U(;h s,n·1et: I~. 111 tile npi111,111 t ti IL" C'o1 !If 1c1u1t I )1'111.··.r. rJWl/l).? lw to rc:i~,1•1, h1.· yonJ the 1.:nntml of' the rc1,,,11 11,;•.1111n~1hl, • frn Jd1v.:1i11g /.,,,_( uk Sewu 5~6 (8) (5) ~Inc m nncr of recovery of cnsr and paymcnL to the apr1,1Li l under suh- ection (4) shull he a1 mo.y bl· prescrihed Ap,oolntmr.nl of Every dep anmonl shall notify one or mori: rxir!>ons, nnl he low th : r.:ink bf the pc11iun Com,•"l:U'nl Offlttr. re pon 1h te for delivering lo,'<. Sewa, as t:0111peten1 officer for the purposes of llus Act. 1,labllilJ for 6. No person shall submit any applicuuon which contains any t't1c1 or intomptinn. "'h• h ruml~hln~ fal"' he knows or has reasons lo hchevc to he fnbc, 10 olltain my :...oJ..- c11·t1. anu h<! wl lnfornuitl<1n l,i obt•in furnishes .rnch fact or inforrn.itmn, nay be llahlt! for cnminttl ,1c1ion unckr th.· la I I.QI. S,..i,. 1 1he umc he; ing in forcei 11bgbl or Appeal. 7. (I) Any person who is ugJtm.:vc1I hy on order pw,!.cll I ,y th · C11mpctc111 Oni, • under lbrs Acl, shall bt: cnlitlcd 10 file an :iprw al hcl'ore the pp.:!! Anthority, in lhc rna11nc.1 as may~ pn.::-1.:ribi:.d. \I 11hin a period ntll c. l'cc 1 ir,i., thirly Joys fwm the receipl of1he irnr,ugnc,·J order: nod 1hc \ppiJl:r•, Au hority shall dci.:idc the appeal wi1hrn u mJxi mum period of 45 d11y~ fl w, the date of institution of lh • appt:i.11 and w1,1ik occidmg tht: appeub .;hall follow th~ pnnciplcs of 1101ural ju,;ticc. Tht' 1>rdcr or 1h • appellate authorit shall be final and binding. (2) Ever,' department shall nolit'y .i person nol hcing h.!low tlic rank Compclcnl Ol'!i ·er. 10 ~ thc Appcll.ne Aulhorll:, for the purpo~c., ol St:Clion (I). {;\) A cop} of the ortler mad· hy the AppdlHh! J\utho111y. in n:i-;pn;t of a p ,, 1·espon-,ible for <lclin:rin' /.,1J.. ·ewu ,folll Ill! torwnrd •d 10 1lw dcpn111,1t h•aving adminisrra1ivc or lhdplinm ~- con,ml ov ·r such f)l!r:-nn tor I, ·111 n 1aintained in the record pcrlainin!, lo thu work rclakd performance nl th p,:rson for taking such allmrniblrau·,c i1c1ion as ducmcd appropria•l· b)- it Deemed 1r.rvlcc ,·on g The provisions of 1his Act shall be in addition IO, :ind not m deroga1111n uf', lhc :.en,. dltluns. conditions, the disciplinary anJ linanc-ial rule! and ,uc h ulhi:r service mks and rl~ ialions n ar: applicahlc lO the person ret-pnn sibl~ fur ddiwrini Lok Sc-wa. Powtr tn make rule... 9. (I) Tht · Govemmenl may, by nu1ific oti,111, mukc rule~ for cnrryini nul ti. pro visions of this Act (2) In J, ru11cular, and wi1hou1 prejudice lo the gcnerolily of the ton,go111g pow1 sue h rules may provide for all or any of the folll)wing multen., namd) (a} lhe manner in which cost for failure lO c.,btain Lok St:11•rJ is to " received by the applicant undc.r section 3 and its payment •~ lo I~ made to the applicant under sub-section (5) of Seclion 4; (b' the manner m which an applic111ion for Lok Sewa is to ht-acknowl edged and iL, s1atu 1s to be obtained hy !he applicanl under ~u section (3) of Section 4; (c) the manner of is uing noti1·c. the proce!dur,! forhcunng h-y Compc: lcnl Officer, ,md the manner of fixing the liabifity of cos 1, and ils recovery under sub- ec1ion (4) nf Scc111,n 4; (d) 1hc manner of preferring an llflµ,.:.JI anJ 1hc procedure governi~g J1sposal of such appeal by the appcallulc a11thori1:; under 11ec11on 7; oo, (c) any other matter which 1s requtrud lo or may be r•c~cribc·<l. (3) Every rule made under thi · Acl by the Government shall be laid, w. soon u m:iy he. nfter i! rs madr. before I.he Le islat1ve Asc;cmbly of the State. -=========-======0tt=1(-i'I=~ =~=.= ~== =12= ~--~= =20=11 ===========-=56=6 =(?-) 10. {I) If any difficult.ii IIJ ises in giving effect lo the provision. 1! tbi:.Act, the Govern Pow.:r ,,. l'ClhthlC ment may, by onkr published in lhe official g11zctte. mi..kc such provi:.iuns ntJl dlfflculllts, incom,b1enl wilh the provisions of this Act, as appear to il to he 1wcessary or e,pcdient fo1 removing the difficuhies: Provided that, no such orders \hall be mode after the e,tpiry of a pt,riod of two years from the date or commenn!m1tnt or this Act (2) Every order mud1,; under lh1~ section ~hall, as soon us may be, after i: h made, bt· laid hefore the Legislat ivc Asscmhly of the Statt·. I•, ''\ . @ ·-~~ifi ~'!F,fi ~~ ~ -=rm: ~r:ffl""I ( ~';fl ~ •ffiftmtcJ(!lVOW:.l010-201i ... ~' ,11 ~ 3W@. ~--qr?fj -.;ft, 2-22-il~ITJIPlfl/38 Ri, ~ ~-~ 3C-5-200l." ( atmQR1JT) Wfllchl~ ~ Y~tF$@ ~315) fcNriT 611-114.1 sm1fH ~ ~. ~ ~ 'ft:it \lcR, T~ ~~,2~2011 l!i'li~ ~ 3-1/2011/1-6.-m'fiwF! ~ ~ ~ ~.* 20~11 ( l ti. 23 W1_2011) "'17 1:11 TT 1 <tft a'l-qr(J (_3) tm~~fifflvq)q'if~!lt W'fWliR, ~. ~2011 ~lli)'olffl 31~~1'1 ~~~~ ~ ~ Tf ~I 'lli{ffl t. Y.'(il,w,q ~ l~ ~i' ~nsi ~ 1l1l1 ~,'1~, ~ftJaft, ~- ~.~,2~ {.7.011 •i ~ -1{1.!i 3-112011,1--6.-11F m ~ ~ ~;- ~ 348 ~ <3 ) ~ ~r i1, 1ll' ftllnTl 1'r ~ ~~ 3-11201111-6, ft-rtiili,12-12 -'2011 i,;( am:aft· ~ ~ $ mf\ft'fiTn'~ ~'Sli~~~ t. ~'$~if; '::il'f i\ W'ff a11hi11:1t11< MtflJallt, ~ - 629 .. 630 ~ ~. ~ 12 ~ 2011 Raipur. the 12th Decemhe,: 2011 NOTIFlCATIO No. FJ-1/2011/1-6.-ln e,.erd ofpowersconf,:rred by sub~sc:ction (3)ofSectlon I c1ftheChhllldlgJU'h Lok Sewu Guaran1ceAc1, 2011 (No. 2.1 uf201 I), 1hc S1atc Government, hereby, appoints the Lwelth day of Dt.>cember.2011 ai; the <l 1e on wluch ~d Act shall come into fore~. By order and in lhe name of the Ooven, :,r of Chhattisgarh, NIDH[ C" 'HHlBBER, Secmary. .. , . ' .· fi.';;r-rn ,:j~ ~ 3r-t'JTre Tl<f. ~~ ~ ij; ~ l_rTIWi { f,q-t! ~ --u~~/09,2010 2012:· q ~ . JZl:n7. I ~ VqT1 ~ F-n -::fr. 1-22-i.fffi~T'f;:;\G/31! '1-l ~ f1.-;;m, f~ 30-:i-2001 .. 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(3) (4) (5) (6) . 632 ( 12) 3'11ffl'I~ m, ~ 14 ~ 2011 ~.~,4~2011 *~ * ~\l'tJi 3-2/2011/1-6.- 'IUUI~ (-ifcli4"A ·~ ~ 348 (3) 3fl~"{TJ"f1l, "$'afci'W!i:fft 3lf~ ~ ~ 3-2/20n/1-6, ~ 14- 12-2011 cfiT at!l-it ~G {liRNI~ ~n mfqcrn ~ Q,Ui:i_i;)(I i , · 1,1ct,1F.m1 fcf,ln _;i@l 0Jlft•I~ 41' (lui-~qhff ~ 1lll ~) "d'-ll dil~~llj,!,II<, ;l Aft.r~.~- Raipur, the 14t December 2011 NOTIFJ CATf ()N No.F3-2/201 l /J-6.-1ln exerci e of the _::,ower conferred by sub--secti on {l) of Section 9 of the Chhallisgarh Lok Scw;1 Guarantee Act, ?Oll I o. 23 of 2011), the St.ate Government. hereby makes the following rules for laying down the procedure for preseAing application, appeal and payment of cost, r 1amcly :- RULES l. Short title and comm~ncement.- (1) These rules may be called the Chhattisgarh Lok r.;ewa Guarantee (Aved~m, Appeal, tatha Parivyaya ka Bhugtan) Niyam, 7 01 l. (2) They shalJ come into force from the date of its publication in tt;e Official. 1 Gazette. . ~ 2. Definitions.- (1) In these rules, unless the context otherwise requires,- (a) "Act" m,eans, the Chhattisgarb Lok Sewa Guarantee Act, 2011 (l\lo.23 of201 l'J; (b) "App,~·uate Authority" means, an officer 1~rnpowered in Section 2(a:.'.) of tbf~ Act who can hear appeals against the orders passed by the Com·petenl Officer; (c) "C1Jmpetent Officer" means, an officer empv 1 wered to impose cost for dr.fault or delay caused by the person respons.,ble for delivery of Lok 'Jewa as mentioned in Section 2(b) of the Act; {d) "Cost" means, cost as imposed for paymer. t by the Competent Authority on a person responsible for delivering Lok Sewa for the services specified in Section 4(4 ) of the Act. (e) "Department" means, a Department of the Govei nment or a section, division, branch, office or constituent unit, or by whateveir name called, of a local body, public authority or agency, as the.~ case may be, as mentioned in Section 2(c) of the Act; or (f) "Designated Officer" m '!alls, an officer responsible f. elivering Lok Sewa as mentioned in Sec-tion 4(1.) of the Act; (g) "Form" means, form attnched to these rules made under the Act; 632 ( 13) 0) "Government" means, the Government of Chhattisgarh as mentioned in section 2(d) of the Act; (0 "Local bod " mea,is, MY Authority, Mtmi,!ipal CofPOmtioJlt Municip~lity, Panchflyat or any Other Body, ~ rq .ntioqaj in Se tion 2(e) c:rf the Actt (j) "Lok Sewa" means, Services mentioned in Section :2{f) of the Act; (k.) ''Notification" a.11d "Notified" means a notifi.ca1tion published in the Offic1al Gazette lh1der Section 2(g) of the Act; (l) "Pre•reribed" means, prescribed by these rules; (m) "Public Authorit,y" means, an authority or body or an autonomous body mentioned in Section 2(i) of the Act; (n) "Rufo" means, tl ,e Chhattisgarh Lok Sewa Guarantee (Avedan, Appeal, tatba Parivyaya ka Bhugtan) Niyam, 2011; (o) "Sch1~dule" means, issuing of Schedule under these rules related to noti.fi ed civilians in public services under Section 3(1 ) of the Act; (p) "Stip,ulated time" means, the specified time to provide Lok Sewa or to decicle the appeal by hhe Appellate Authority notified 11.mder these rules· (2) The words and express ion used in these rules which ar,e not defined, shall have the Game meaning as assigned to them in the Act. 3. Anthorization of Designated Officer.- Each departmen1 shall designate a respons'.tble officer, for ,delivering Lok Sewa in prescri\'Jed time under S,:ction1 4(1), and the designated officer shall be responsible for necessary action on each applicatic ,n and providing Lok Sewa to the applicant in stipuh,ted time as mentiom~ in the Schedule. 4. Pr·oc,edure for receiving· application.- Each Officer cksignated by department shall authorise l, · s sub-ordinate officer/employee tl l receive the applications, examine them and to issue the ack.nowledgen.,ent to the app' icant for the public servic :es provided by his office. 5. Issuing of acknowledgement to applicant.- The officer/t•mployee fJ,utborised under the said pn )Cedure, on receipt of application~~ shall unmediately check whether nee essary documents have been annexed with the application. Application w llich is complete in all respect and v. 1 ith necessary documents shall only i .>e entertained. Authorised officer/employ,~ shall give acknowledgement to the applicant in Form-I, as specified in rule • 4. Incomplete applications shal.1 be returned back to applicant with a note on its incompleteness. Complete applications received on each working day, shall be produced before "De ign ated Officer" on the same! working i:iay for providing Lok Sewa 6=32 =( 14=) ========= ffi = ftw ~~. ~ 14 ~ 2011 I ·1 6. Declairatton of Compe~e it Officer.• As per Section 5 of the Act, each department shall declare one or more than one Competent Officer, who is/are not below the rank of Designated Officer responsible for providing Lok Sewa, for enquiring the default or delay n1ade by Designated Officer. The Competent Officer shall have the powers to impose cost on Designated Officer under the provisions of the Act. ff the Designated Officer failed to provide Lok Sewa in stipulated time, the appJicant may submit complaint to Competent Officer. On receiving such 'll complaint, Competent Officer sbull enquire into the reasons for delay in providing Lok Sewa and after according a reasonable opportunity of hearing tc, the Designated Officer, decide 1he complaint. within 30 days. Competent Officer after going tl uough reasons and facts produced by Designated Officer shall decide whethl· r he is responsible or not for delay in providing Lc,k Sewa. If Designated 0fli.~er is found responsible for not. providing :3ervi.!es in stipulated time then the Competent Officer 1 shall impose cost undf:~r Section 4(4) of the Act and ~·ive the directions to provide services at the earliest, if the services are nc.'t provided to the applicant. Copy of the order passed by Competent Officer shall be endorsed to applicru1t, de·signated officer and the officer having admiJ..ustrative control oo over designa officer. Responsibility of designated offi,cer to provide service required by th1: applicant at the earliest shall remain in tict even after cost is · pm;ed on hin 1. Any person wt 10 is aggrieved by an order passed by tht.' Competent Officer sha 11 be entitJ ed to file an appeal before the Appellate Oft1 .cer within 30 days. 7. ~ppoint 1ent of Appellate Officer.- For the hearing of appeal." filed by the aggrieved party agninst the order pasned by Competent Officer, each DepartmeQt shall nctitY Appellate Officer under Section 7(2) of the , \ct · whose rank shall nCJt 'be below the rank of Competent 0ffic<:r. Appellat1.~ officer shall decide foe; appeal within a maximum time limit of 45 days, from the date of filing appt~al and while disposul of appeal follow rules of natural justice. The order passed by Applellate Authority shall be final and binding. 8. Appeal-Any pe.rson who is aggrieved by an order passed by the.Competent Officer shall. bt•; entitled to file an appeal before the Appellate Authority within a periocl, not exceeding thirty days from the receipt of the impugned order. There s'.nall be no fees for app~al. (1) The f,,>IJowing information shall be furnished in an ap1111icatioo for app'al- ======== 0 - ff = itl• IG: ~. 1~ 14 ~ 2011 · 632 (1 S) (i) name and co.mplete addrc!ss of the appellant; (ii) brief description of required service; (ijj) date of the application produceq before pe~,igl}ated offif?er for proviqjqg ~ervicei (1 v) date of the application produced befo.:e competent officer; {v) particulars of that order of compete•nt officer against whom appeal is made with date; (vi) the grounds for appeal; ( vii) 1 elief sought; (viii) any other informatio ri necessary for filing appeal . . (2) Documents to be annexed with appeal- The l'oUowing documents shaU be annexed with every application for appeal, namely:- (i) self-attested copy of U1 e order of the comix:,~ent officer against which the appeal is ma,de; (ii) the copies of the documents mentioned in tll,! application for appeal; (iii) the index of the documents aru exed with the ~,pplication for appeaJ· (iv) self-attest,.!d copies of the documents mentioned in the original applications of applicant and ppellant. 9. Procedure for deci,Jing appeal- In deciding the application for b'ppeal the Appellate Authority shall - (i) jnspec relevant docurnents public documents or copies 1, 1 therec,f; (ii) hear designated officer/applicant, as the case may be, at the time of appeal. 10. Service of not'ice of hearing.- The notio=: of hearing of application for appeal may be served in any of the following manner - (i) by hand delivery (dasti) t:hrough special messanget; (ii) by the registered post wilh due a1:k.nowledgement; (iii) m case of a Government serwan~ through his controlling officer. 11. Penon al appearance of the appells1nt- (JI) In every case the appellant shall t ,e intimated with the date of hearing, at least seven clear days prior to of ~1Jch .:late hearing. . 1 (2) ff any party remains absent after due service of notice of the fixed date of 'aearing, then the application for appe1 ll may be dispo54!<f in his absence. . 632(16) 12. Order in appeal.- (1) During hearing of Appeal signature/thumb impression of both the parties shall be obtained in order shec:t; (2) The copy of appeal 01rder shaU be given to bCtth parties and also endorsed to the following:- (a ) For information to Competent Offi cer and if tt e appeal of designated officer is rejected then, with the:: direction to pay amount of cost positively; (b) Administrative or Disciplinary controlU ng department of concerned designated officer for appropriate administrative action and for record in his service parti, :;ulars. 13. Payment of cost.- In case of dismissal or rejecti on of appeal the designated officer has to pay the amount of cost within se\' ·en days as imposed by the Competent Officer on him. · 14. Method for the payment or cost.- ( l) Cost shalJ be paid in the following manner:- (a) Each Com1=ietent Officer shall open a savt'lgs account in his own name in a nationalized bank for deposit m'g and withdrawal of amount co Jlected as the cost and maintain r, cord of the amount deposited and withdrawn in his office in a sep1.,rate cash book. (b) Each Des .ignated Officer shall deposit amount of cost imposed on him in tbe account opened by Competent Offil ~er as mentioned in the (a) above and shall inform to the Compc:tent Officer alonp;with the photocopy of counterfoil as given .by the bank. c) Amr Junt deposited as above shall be paia1 to the applicant in person or by cheque/bank draft or through money order. 1 (d) f,Jr the payment of cost to the applicant, foes iL1cun-ed on bank r.Jraft or money order shall be borne by Con1p1ctent Officer through interest oo .the amount deposited in bank. or by concerning drawing and disbursing officer froo'l cont~ngency fund. (')) Payment.by other me•thods - (i) If the Designated Ofiicer failt:d to pay the amount of cost imposed on him as specifi~i in rule 13, tl~en the Competent Officer shall direct drawing and disb11Csing officer to 1 recover the amount of cost from the next salary of ,the Designated. Officer and deposit it in the bank saving accowit as u·nentioned hi rule 14(l)(a). Directio,ns of Competent Officer shall be binding on drawing and disbursin~; officer. (ii) Amount received as above method shall be depositt:d by the drawing and disbursing officer under intimation to the Co mpetent w~ 11~ ~ 14 -~, 2011 632 ( 17) -=-------~- =--:--=:::.:::========-==============- Officer, who in turn pay it to the applicQ.nt as specified in the rule 14(1 )(c). 15. Calculation of sttpuJa,ted time for tbe service.- For providing Lok Sewa Calculation of stipulated time shall be in t.11.e form of workmg days. 16. Display of mformatio1r1 on the notice board.- The Designated Officer in F rm-2 attached with these rules hall cause to exhibit the relevant information of the services on a notice boarc.1 installed at a conspicuous place of his office for the convenience of general public. The details of n~cessary documents to be attachf:d with an application for obtaining notified services shall be displayed on the,: notice board. 17. Maintenance of record of disposed cases under the Act.- For the maintenance of recorc1 of disposed cases under the Act, The Designated Officer, shall maintain the record of the cases in ~•omi-3, and appellate officer in Form-4 attad1ed with these rules. 18. · Liability for fnrnis bing fal e information to obtain Lok Sewa.- No person shall submit any app'tication which contains any fact or information, which he knows o, · has reasons to believe to be false, to 00tain any Lok Sewa, and who fun 1ishes such fact or information may be liable for crimina1 action under the la'\i1r for the time being in force. 19. Monitoring and rlnspection.- The State Government may issue din."!Ctions from time to time for effective implementation of the provisions of the Act, superintendence <i f the cases filed under the Act and for the inspection of the offices of the Designated Officer. . Competent Officer, Appellate Authorit. . V and Drawing and D1isbursing Officer. l!ly order and i lhe name ofthl! Governor of Chhanisgarh, Q NIDHI CHHIBBE~ Secretary. ' 632 { 18) 0p!tN'" ~. ~ 14 ~ 2011 FORMl (See rule 5) or Form acknowledgement under the Chhattisg,11rb Lok Sewa Guarantee Act, 2011 Name and address of the office of .................................... ....... . Designated Officer l. Name and address of the ......................................................... - .................... l.it •..•.•..•.•.• . applicant ..... . ·········~·-······················· 2 Date of receiving applit tioa in ...•••••...••..•.•.•..•..•.....••.......•. the office of designated officer. ----+------------- 3. Name of the service r or which ' . ■ I • .. ■ ••. I e♦ •• 4. • • ...... "I• a■•·• OI • • ■• ■ • • •• • • e. the Application is give.n . 4~ ParticuDars of the d lo coments ...... ...................................... . ,._ which are esseri, ti•a l for . ■ . • .. • . • .. • . . • . • . • •. .•. e. .1111. e. .• .•. .•.•.•..•..■.•.■..I.I....•.•.•.•..•.•. .r.t.e.•.•. . I . • . e. .•.•. .• ..• •. receiving service, but are not ,. enclosed with the ar .Jpli cation. ................................................. 5. Last date as P'tr s tipuJated or time limit for d elive ry Lok Sewa Place: or Date: Signature Rt:cipient Nam,e and Designatio10 with Seal. N,ote:- In case of not receiving all the documents with the application, the last date mentioned in point t'i above shaU not 1bu given. {J~ ~. ~ 14 ~ -2011 632 ( 19) FORM2 (See rule 16) Form for provJdln1 iqformatlon on no dee hoard Name, Designation and O'ffice ................................................ . of the Designated Officer. s. Notified Documents Sti( JUlated Name and N,1me and Stipulated No. Public to be till 1e limit Designation »~dgnntion time limit Sell"Vice annexed fj :>rtbe oftbe .11nd for the with the Sf! rvices Competent addr,: 1• ~ of disposal application Officer the offi1L.~e of of appeal Appelna\t.e . Autborit) - (1) (2) (3) (4) (S) (6) {7) I ---1 1 I 2 . ....................................................... I. Name, Designi,tion and Chamber of the Officer/employce authorised to ................................................ 11••••-.ti••--- 1 receive a~pticatlon in the office of Designated C•fficer 2. Time limit 'Jor filing a ppeaL Withir 1 thirty da:fs from the decisio o of competent officer. Note- Plea·se obtain acknowledgement of your app llcation compulsorily. 632 (2 ) 0ffiil•i'! ~ . ~ 14 ~ 2011 FORM3 (See rule 17) or Form of register to be maintained in the office Designatud Officer am of the office of the des· gnated officer. • •...•.....•.•.......•...•.......... Mon th ............... ,. ............... Year ................... , ....... . S. Name and Service f ,Io r Application, Last date Date of Date and o. add ess c,f which th e allowed/ ofthe providing details of applicant applicatioD is dis-allowed stipulated service the order given time limit passed by Competent Officer (1) (2) (3) (4) (S) (6) (7) ----i I - 532 { 21) FORM4 (See rule 17) Fo,~m of register to be maintnined in the office of Appt·llate Authority Name of the office oft be AppeHate Authority. . ....................... ; ...... .. s. Name and Date ,of Desi1~nation of the Last date Date and No. address of filinu Com1.etent Officer oftbe detail of appellant appea.J (Altmgwitb the stipula tied order in name of o~ce) time lhnit appeal.
Part document.segment-2
The Chhattisgarh Lok Seva Guarantee Act 2011 — segment 2
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The Chhattisgarh Lok Seva Guarantee Act 2011 — segment 2
This segment appears to contain form templates and tables related to filing and disposing of appeals under the Act.
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The Chhattisgarh Lok Seva Guarantee Act 2011
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