The Chhattisgarh Lok Seva Guarantee Act 2011

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Liability for furnishing false information to obtain lo/,; Sewa. 7. Right of Appeal. 8. Deemed :.t:rvice com Jition!>. 9. Power lo make rvles. 10. Power to remove diflicuh1es. :-t-~ lo=)- -====::::=====---==0t=1"i=1€ 11=4 = cr;;rcr,r, ~ 12 ~ 1011 =-============:::~!,ct CHHATilSGARH /\CT (No. 21 of 201 I) THE CH HAT' rISCARH LOK 5EWA GUARANTEE ACT, 2011 An Act to provic le for the delivery of certain public services to citilen<; by th1: Stntc Government, local t ,udies, public ~utho,·itiec: or agencici. within the stipulated time, and to fix the liabilities of person~ rt:spomiblt• for dt'livt•r_} of <,uch scn·ice~ in lht ('H:nl of dt'fault nud for mntkn. C< 111nt•cH·d therewith or incicll·ntal tlu-rt.'fo. lk It l't1,1. kd lw 11 H. <' hha11i,r,irh L,:J! ,latun: 1n the Sl\ty-.,crcinc.J Yc.11 ol the• R, •puh l1,· 111' l11di: , ' J l J , .... \ . ,hurl litlo·, 1•1,.tcnt, I. ( I I 'l'his /J. t:t may he .:alk·J thi: C'hhatti,g.u h L.,,/.:. S,·,1·a C, uJ1;111ll', /\cl '21\ 11 ,:c,n,111,·1u:lllh'Rl UtHI upplin1ho11 . II l'\ll ;leis 111 th.: whnl,1 St.tic of C'hha11i,g,11h (.\) It shat I C011ll' i111n lnrt,· 1111 su~h dau· a\ thl' S1ah Ci,nc 111111.:n' ma,, hy nnt, licalio n 111 Lile oli 1. 1 1! ( rdl,'lll', appPllll (4) This/\ t.:1 ,lt,,11 ar,pl\' hi f)l r,!\11~ ,lflflll l)lt.:d tn 1111y C.IVI !.Cl \'II;\'), (\I fl •~ls I I an, connc.: t11>11 wi1h thl' ir, of1he Gm·_, nmcnl of Chh;t1', 1,!'w 11 lfJ,al l,ud1,• puhlii.: • 1u1h, ,1111, ~ 111 .,~ .:•i. i~·1- which 111 ,. '"' ncd. ~·0111, 11lkd 1>1 •;uli,1t,111 i.111 :, lin.wn· d h) lhc ( ;ov.:•, 11: " l>dinirirui-. ' .. l .. In thi~ Act, unlc ss the conle\l 01h1~rw";.; r.·•1u11, ,.-- (a) 'Appel late Authunty" me.ins an ol lk.:1 nnlili.:d I•y tile Government, local hotly, I >ubltc authoriut:s or agenc1e~ a, the cas.: 111ay he. anJ invl.!sLcJ with the po wc.r to hear upl)l!als ag:unsl the order~ r111-;s1!d hy any Comrcti:nt Oflicc1 under this Act; (h) '1Com1 ietcnt Officer" means an officer so notified hy the Government, local or hody, I 1ublic authority or agency as the case may he. u1<.lcr secuon .5, 1h1\ Act, and empowered to impoo;e cost for default or d ::lay caust:d by the per son res ponsiblc for delivery of/. ()k Sewa: (c) ..D cpurtment" means a department of the Governm, :nt or a section, division. branch office or constilul.!nl umt, or by whatever name called, of a local hody, pnhlic authority or agency ns the case may he; (d) "Govern ncnt" means the Go\'crnment of Chha1tif;gart1; (e) "Local b1xly" means and includes any authority, 111unicip.il1ty, panchayat or any other body, hy whatever name c<1'lcd, for the time h..!ing mvcstcd by law to render Lok Sewa within the Stale of Chhatti!.garh or to control, managr: or regulate such services within a specified local area thereof; (I) "Lok Sewa" meam, and includes <.:ili.tt'.'n related pul. lie ;ervice, notified un der section 3, (g) "Notification" and "Notified", whl·rc the context <;O requires. means and relate lo a notification puhli,;hed in t:,e official Ga£ ·tu.:, (h) "Prcscrihed'' means prcscriht·d hy tic rule~ mad.: und,:r lhic; Act: (1) "l'uhlic authurity" 111car1s any ,1uth,,n1y 01 body 111 l!bt1lut1011 of sell tnwr nanci: c,1uhli\hed 01 \.'Onstlluti:d hy anv law m;tdl· hy ih.: Lrg1,;lat11rl' of Uw Slate ofChha111,garh or <.:ons11tu11:d hy a no1d1l·:itif•!I i,sueJ or order ma.Jl· .- S66 (7) by the Government; and includes :- .'lJnc) a body C'wncd. controlled or substantially financed by rhc Govern ment; (two) a non-government organitation substantially linancec!. di reclly or indirectly, by the funds provided by the Government; and (three) an organization or body corporate in its r..ip11city as an ins trumen tality of 'S1'11tc· as defined under article 12 of the Com,tituliion and rendering Lok Sewa in the State of Chhattisgarh. (j) "Rule" means a rule made by the Govcrnmcn~ under thi~ Act, and , 1otitied a~ such; (k) "St1pulntcd time .. mean., the maximum time. notified under Section 3 nl this Act, to provide Lok Stw,'J or to decide the appeal by the .ipp<:llnte nuth .,rity. .t (I) Every person shall hav,e the right to obtain Lok. Se11•a in the St,ll e of lll!(ht to ohtuln l,11k Chhatfo,garh, within the s tipulatcd time as notified from ume to time bJ' the .\'ewa In stlpuh1tcd time. State Government, in acl ordancc with the provisions ol this /\ct. (2) Eve;:ry applicant who fai :s to obtain Lok Sewa within the s1ipula11.:d 1i1n e, shall be cntitlcu to rc1,;dv t: cost as provided under sub-section (4) of Seel inn 4. m respec1 of hb :1pplu ;ation, in the manner a:. may he prc~crihcc..l. "· ( l) Every dcpartrncnl shall designate the pcrson(s) respon~ihk r ir dclivcrir, i Lluhillly tu rldiH·r Lok Sewci from lhc dute of commencement of this Act, and thl, l'uct or 1>ue11 l.trk Stwtl in ,1ip11, lated time, ir11110,iti1111, designation shall he <lis11layed in some conspicuous part of the dep~rtmcnt rtcnv.ry 11n1l puy for the information of g ,rncral public. mcnt nl' to~l. (2) Every person responsib le for delivering Lok Sell'a referred to in sub-section (I) shall deliver such s t:rvices in accordance with the notiticauon under Section'.\. (J) Every application for lhk Sewa shall be acknowledged by the pcrson responsihle for delive1 ·ing the service or by th1: departmcnt, a~ the case may be, :ind every applica "It shall be entitled to obtain the status of his upplica• Lion tn the manner as may be prescribed. (4) Every person respon ~i!Jk-for delivering Lok .s:ewa who fails to delh,cr such serv11.:C1-i within the· ,tipulatcd till'lc shall he liable to pay eo!>ts at the rate ot one hundred rupee•; for each day during the p,:riod of dclny, 1f any, :,ubjecl too rna \imum cos'. of one thousand rupee5, whi'ch shall be recoverable frorr I him towards payr.nent to lhe person applying for Lok Sewa 111 respect of failure lo obtain ,uch serv1c(•: I 1· Prm I ded that., n0 co-:ts shall he recovered from the p.•r,;on rt·<pon sible fo, del n-ering Lok Sewa unli.:\s he has been scrvcc..l with a noticl' and has ht.:t''I ?,ccorodcd a ,t•a,unahlc nppurtunity to he heard hy the Crnnpl tcnr Offkc, ,n the mwrn..:r ll'-111.iy hc prescribed: 1·,· Providl'.1 l further that, no cost, shall be r..:t.:overahlc, whcrc the app\'1c:11 .,m· for fr,ch service i~ dclicicnl in any t'la11n,:r ,111d such cldit.:1cr1c:1 !>,a<; he,·, indicat,~d in the ad,nnwl..:Jgmcnl td\.:ircd I I n ,uri ~e1.:11,in {3). Provi,.h!d ul,o that. nn c,,,h ,hull he r<'LU\ei iblc. \1\,cre the ,kia:, indcl1\, 1tng•,u1.:h ,crv1cc1:-., in lhc,iri111,1n ol"tl1c C\,11q •ctrnl 1)ff1v.r. c,w1ng to rca,,i!1, hl' yond lhc conrrnl nf rhc pc1 ,"11 r\:''P•m~1hl, · 1<11 dd1vc1 ing l.n.t .Sewu ..,. Sb6 (8) mftwf<;"~. ~12 ~2011 ,iw11 (5) -.!be manner of recovery of c1Jsts and payment to the app1 under suh section (4) shall he as may b<· prcscnhed Ap,oointmtnt of Every dep artmcnt shall notify one ,,r mor.: 1>cr. ..o ns. not below the rank of the pcl"l\un Com,""llltnl omen respons1b le for delivering Lok Sewa, as competent officer for the purposes of this Act. l,labillty for 6. No person shall submit any applicall on which contain~ any fact or infom1ation. whi, h furnhhlnR fabc he knows or has reasons to believe to be folsc, to ob1,1in i;ny '!..of.. S"ewa, anJ h<! wl• h,forrnatlon to obtain furn1shei. .rnch fact or information rnay be hahlt: for criminal ,1ction under lhi: IJw t , Lok Sewa. the lime bdng in force. l1Ughl or Appeal. 7. (I) Any person who is aggricvcJ by an order p.i,.,ed 1,y the Compctcnl Olli, I!' under 1~1s Act, :;hall be entitled to fill: an appt· .ii hcf"nrc the ApJlCII• A11thority, in the manne, as may~ prc).cribed.-.. 1thin a pcraoJ not exn:e'I 111.:; thirty days from the receipt of the impui:nc1J mdcr, and the App'- lu•, Aulhority shall decide the appeal with an a mJxi mum period of 45 day, fr.w1 the date of institution of the appcul and w'1i1c accit.ling the appcab ~h.111 follow the principles of natural justice. Thl· order of the appellate authorit} shall be final and binding. (2) Ever:, department shall notify a person not being hclow the rank Comp1•tcn1 Officer, to he the Appellate Authorll> for the purposv, ol section (I). ( \) A cop) of the order made by the Appdlatc Authority. in rtspcct of u pc, , ·espon-;ible for delivering l,oJ. Sewu, ,-Jr,111 he lorwarded to th,· depa, 111" having administrative or thdplimu y control over such pcr!>.on for b,:111 n iaintarned in the records pertain int to thl! work rdntcd performance nf th pi :rson for takang ~uch admrn1strauvc action as deemed appropriate by 11 Dce111ed service ,.•on• 8. lbe provi sl ons of this Act shall hem addition 10, and not 111 ,_kroga1111n of, the ~en,, dltlons. conditions, the disciplinary and financial rule! anJ ~uch other service rules .incl TL-'). lations as a,:! applicable to the person re~p1\n sible for deliv,:ring Lok Srwa. Powtr to makt rule.. 9. (I) The: Government may, b> nu11fic 11t1on. make rulm. for currying out 11. pro visions of this Act (2) In 1> art1cular, and without preJuiJice to the generality of the foregoing pow,: sue h rules may provide for all or any of the following matters. namcl)' ·- (a) the manner in which cost for failure to C•btain Lok Sell'a i~ to ti~ received by the applicant under section 3 and its payment 1s to ~ made to lhe applicant under sub-section (5) of Section 4; fb' lhe manner in which an ar,plication for wk Sewa ts to be acknowJ. edged and i~ statu~ 1s to be obtained by 1he applicant under sub section (3) of Section 4; or (c) the manner issuing noli,·c. the procedur~ for heanng by Compc• tent Officer, and the manner of fixing the liability of cost, and its n:covery under sub-section (4) of Sect10n 4; (d) the manner of preferring an arpcal anu ,he procedute governi~g 7; <l1sposnl of such appeal by the appcallatc authorit:, under ,;ccuon (e) any olhl!r matter which is required to be, or may he p1c~cribt,-d_ (3) Every rule made under this Acl by tlie Government shall be la1J, 11s soon a:. may be, after 1t is madt.•. before the Legislative As<;cmbly of tht' State. ======::===--=====0f=fl(-=l•I<-; =~-=.= ~== =12 -~-=«R= 2=01=1 -============56=6 - (? - ) 10. ( J) If any difficulty arises in giving effecl to Lhc provision if this Act the Govern Po-.cr tn remo,c ment may, by order published in the official gazette, m11kc such provi~ions not difficulties. inconsistent with thr provisions of this Act, as appear to it to he necessary or expedient fo1 removing the difficulties: Provided that, no such orders shttll be made after the expiry of a (lliriod of two years from the date of commencement of this Act. (2) Every order m:,cfo under 1111s section shall, as soon us may be, after i: i-. made, bt: laid before llie Legislat ivc Assemhly of the S1a11, • • '.: • ""I. • • -·~ I I' I ---t·- 1 @ ... ·-~~ if; ~ ~ ~~ ~ 1);-~ 'JT:'ITT'I (f.Rl W<6 ·rmlt~t!1il09t~010-2012." ~ , ~ ffl tn ~ - st,-qfifi ;;ft. ~-22-~TAra/38 ft,~ ~.~ 3C-S-2001." ( ~ ) vrft4ch,~ ~ Yf.fi,w@ ~ 315) ~ ' ~ . ~ -1~ 12 ~ 2011- ~UJ 21, ~ 1933 ~il'·H'"'-1 Sl:tlltM fc:{'WT ft:i1" ~ lf, ~ ~ 'qcr,f, 7~ ~ ~12~ 2011 slilli~~ 3-1/2011/1-6.-mftwll~ m'@ll~ ~. 2011 ( lli. 23 W\_2011) lfit tll "T 1 c'fftiif-qro (_3) ~~~f<fflWWtiffflllt """"fflltiR, ~. ~2011~~ ~~olffl~~~1'1 ~~~Rlfl.r $ ~~~r<tmftt. ~ $~~-"'fill'« "tl1f1 ~.'llffl{, . f.yfQ ftJafi, ~- ~, ~ 12 ~W•IH 2011 I ~~3-1/2011/1-6.-tffm~~~ii' ~ 348 ..i lFI" (3.) ~~r;f, ltl'~lti"I'~ ~~3-112011/1-6, ~ -12-12 -2011 lfil ~ ~~ *~~ ~'Sr•~~<4Rllt. ll~, t; ~ i1, ·:n,q 1' lillT '61iht1i41•<. Mf fl,aR', ~ - ' j . . , 629 ~· A._ .. ... I 630 ~ ~. ~ 12 ~ 2011 Raipur. the 12th.December_2 011 NOTIFICATION No. F 3-1120 I I/ 1-6.- ln e)l.en:ise of powers conf,:m:d by sub•sc,ction (3) of Sectlon I c,f the Cbh,ntlsgarh Lok SewaGuaranteeAct, 2011 (No. 23 of201 J), 1heS1a1eGovemment, hereby, &ppo1nls lhe twelth day of December, 201 I ai. the date on which srud Act sl\all <;ome into force. 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"WO 'tt ~ ·~· artfu;r U«ld ~ \' ~l itiT 'il>O Q w I f PJ ~ lfffl ~'il>T ~ .$f.fl' Pf'<lcl>~'Uf 'q'Uffi Fa.:ticf> lf•i~ ~ r.tft'iffl 311~¥1 'cf>T lf:f. (c1ITTf h-nl qft R-1ic6 ~ i .:rrir \ ~-·~ftl\T ~q'(OI ~ .'fc6 ~ aiftA rc.r.t,il~'I ~r Fcl~c& 31 Yik_!d < '11l t - (1) (;!) (3) (4) (s) (6) , ______ _ __ _.__ . 632 ( 12) ~ ~ 3-21201111-6. - 'ffio $ lrrqtffi ~ ~ 348 ~~ <3 ) ~ ~mur11, ~ fq,wi qft 31f~ ~ ~ 3-2/201"\/1-6, ~ 14-12-2011 q1y 3'1J'ITT ~ {l>Rl41(1 -~Ii'~~ Q,tf~GRI Slcfitf.ttd ~ -i!@l %- I . mih,4114 ~ <JGqQt~ 't" -;:rrri ~) <1Vll ,,.1~1<11::t.fit<, 'l f.tfu~,Wqq- Raipur, the 14th December 2011 NOTIFJC ATION No. f 3-2/2011/J-6.-'ln exercise of the ;.>owers conferred by sub-section (1) ofS ection 9 of the Chhattisgarh Lok Sew,, Guarantee Act, 2011 1No. 23 of 2011 ), the State Government. hereby makes the following rules for laying down tbe procedure for prese ~.•ting application, appeal and payment of cost, r 1amcly :- RULES 1. Short title and comm~ncement.- ( l) These rules may be called the Chhattisgarh Lok '3ewa Guarantee (Aved1:1n, Appeal, tatha Parivyaya ka Bhugtm1) Niyam, 2 011. (2) They shall coroe into force from the date nf its publication in ttl1 e Official. ' Gazette. · . 2. Definitions.- (1 ) In these rules, unless the cont ext otherwise requires, - (a) "Act" m.eans, the Chhattisgarh Lok Sewa Guarantee Act, 2011 (1\1o.23 J; of2011 (b) "Appti'?'Hate Authority" means, an officer ,~mpowered in Section 2(i.'-) of thf~ Act who can hear appeals against the orders passed by the Com·petent Officer; (c) "C1.>mpetent Officer" means, an officer empci 1 wered to impose cost for dr ..f ault or delay caused by the person respons,,ble for delivery of Lok Sewa as mentioned in Section 2(b) of the Act; (d) "Cost" means, cost as imposed for paymevt by the Competent Authority on a person responsible for delivering Lok Sewa for the services specified in Section 4(4) of the Act. (e) "Department" means, a Department of the Gove1 nment or a section, division, branch, office or constituent unit, or by wh.ateveir name called, of a local body, public authority or agency, as thl ~ case may be, as mentioned in Section 2(c ) of the Act; (f) "Designated Officer" m.~s, an officer responsible for delivering Lok Sewa as mentioned in Sec-tion 4( I.) of the Act; (g) "Form" means, form attached to these rules made unde·r the Act; .. 0fflA11t; u;;m(, ~ 14 ~ 2011 632 (13) (n) "Government" means, the Government of Chhattisgarh as mentioned iri section 2(d) of the Act; (i) "Local body" meaps, cIDY Authorif;y, Muni,:ipal Conx>ration, Municipijlity, Panchayat or ~Y Other Body, ~ m~:nijQneq ip. S~Ftion 2{e) ctf the Act, 0) "Lok Sewa" mea.ns, Services mentioned in Section '2(f) of the Act; (k) "Nofification" aJ.1d "Notif'aed" means a notifica,tion published in the Offic1al Gazette under. Section 2(g) oft he Act; (l) "Pre:,cribed" means, prescribed by these rules; (m) "Public Authorit:y" means, an authority or body or an autonomous body mentioned in Section 2(i) of the Act; (n) "Rufo" means, the Chhattisgarh Lok Sewa Guarantee (Av edan, Appeal, tatha Parivyaya ka Bhugtan) Niyam, 2011; (o) "Sch1edule" means, issuing of ScheduJe under these rules related to notifi ed civilians in public services under Section 3( 1 ) of the Act; (p) "Stip,ulated time" rn.eans, the specified time to provide Lok Sewa or to decic'le the appeal by 1he Appellate Authority notified ,under these rules; (2) The words and express ion used in these rules which ar,e not defined, shall have the :wne meaning as assigned to them in the Act. 3. Authorization of Designated Officer.- Each departmen1, .shall designate a respons:,ble officer, for ,delivering Lok Sewa in presc:ri\,ed time under St:ctio11, 4(1 ), and the des ignated officer shall be responsible for necessary action on each applicatic ,n and providing Lok Sewa to the applicant in stipulated time as mentiont~ in the Schedule. 4. P1·oc1edure for receiving· application.- Each Officer dl.-.~signated by department shall authorise l ,is sub-ordinate officer/employee tll receive the applrcations, examine them and to issue the acknowledgen.,ent to the app1 icant for the public servk :es provided by his office. 5. Issuing of acknowledgement to applicant.- The officer/t'mployee e.uthorised under the said pn )Cedure, on receipt of applicationt-; shall ·immediately check whether nee essary documents have been annexed with the application. Application which is complete in all respect and v-.'1ith necessary documents shall only 1.>e entertained. Authorised. officer/employ,'!e shall give acknowledgement to the applicant in Form-1, as specified in rule • 4. Incomplete applications shal.l be returned back to applicant with a note on its incompleteness. Complete applications received on each working day, aay shnll be produced before "Designated Officer0 on the same! working for providing Lok Sewa l~ I -I 6. Declawation of Compe~ei\t Officer.- As per Section 5 of the Act, each department shall declare Cine or more than one Competent Officer, who is/are not below the rank 1lf Designated Officer responsible for providing Lok Sewa, for enquiring the default or delay made by Designated Officer. The Competent Officer shall have the powers to impose cost on Designated Officer under the provisions of the Act. [f the Designated Officer failed to provide Lok Sewa in stipulated time, the applicant may submit complaint t<1 Competent Officer. (?n receiving such 11 complaint, Competent Officer shall enquire into the reasons for de:lay in providing Lok Sewa and after according a reasonable opportunity of hearing tc, the Designated Officer, decide 1he complaint. within 30 days. Competent Officer after going tl U'Ough reasons and facts produced by Designated c,rncer shall decide whetht.~r he is responsible or not for delay in providing Lr,k Sewa. If Designated Offi,~r is found responsible for not providing servkes in stipulated time then the Competent Officer shall impose cost und,~ Section 4(4) of the Act and g;ive the directions to provide services at the earliest, if the services are m., t provided to the applicant. Copy of the order passed by Competent Officer shaJl be endorsed to applicant, designated officer and the officer having admit.,istrative control over designaloo officer. Responsibility of designated offi,cer to provide service required by th,! applicant at the earliest shall remain in t1ct even after cost is imposed on hin 1. Any person who is aggrieved by an order passed by tht.' Competent Officer shall be entitJ ed to file an appeal before the Appellate Oft~ cer within 30 days. 7. Appointment of Ap1~ellate Officer.- For the hearing of appeab filed by the aggrieved party agELinst the order pasBed by Competent Officer, each Departme~t shall nc ,tiff Appellate Officer under Section 7(2) of the , \ct · whose rank shall nc,t 'be below the rank of Competent Officc~r. Appellat1.a: officer shall decide the: appeal within a maximum time limit of 45 days, from the date of filing ap}'f! al and while disposal of appeal follow rules of natural justice. The order pei ssed by Applellate Authority shall be final and binding. 8. Appeal-Any pti.rson who is aggrieved by un order passed by th:.Competent Officer shall. bt'; entitled to file an appeal before the Appellate Authority within a periocl, not exceeding thirty days from the receipt of the impugned order. There s'.nall be no fees for app~al. (1) Th•~ f,JUowiog information shall be furnished in an ap11•licatioo for app'al- ---mlJ-tPI~ ~. 1~1 4 ~ 2011 632 (15) (i) name and co.mplet(~ addr1!ss of the appellant; (ii) brief descriptian of required service; (iii) date of the applicatio11 prodµceg pefore pe~,jgnateq P.fficer fQF provi<Ung servicej · (iv) date of the application produced befo.te competent officer; (v) particulars of that order of compete·nt officer against whom appeal is made with date; (vi) the grounds for appeal; (vii) 1 elief sought; (viii) any other informatio ri necessary for filing appeal. . (2) Documents to be annexed with appeal- The lollowing documents shall be annexed with every application for appeal, namely:- (i) self-attested copy of tl 1e order of the comp(:\~ent officer against which the appeal is ma,d e; (ii) the copies of the documents mentioned in th\~ application for appeal; (iii) the index of the documents annexed with the ..1 pplication for appeaJ; · (iv) self-attested copies of the documents mentioned in the original · applicatk>ns of applicant and appellant. 9. Procedure for deci,ding appeal- In deciding the application for c.'ppeal the Appellate Authority shall - (i) inspec1, relevant documents, public documents or copies thereQ,f; (ii) hear designated officer/applicant, as the case may be, at the time of appeal. I 0. Service of notice of bearing~- The notio~ of hearing of application for appeal may be served in any of the following manner - (i) by hand delivery (dasti) t:hrough special messanger; (ii) by the registered post with due adrnowledgement; (iii) in case of a Government serwant, through bis controlling officer. 11. Person al appearance of the appells1nt.- (11) In every case the appellant shall be intimated with the date of hearing, at least seven clear days prior to of iruch ,. iate hearing. . (2) ff any party remains absent after due service of notice of the fixed date of 'Llearing, then the application for appe111 may be disposed in his absence. 632 ( 16) ~~~ .~14~2011 12. Order in appeal.- (I) During hearing of Appeal signature/thumb impression of both the parties shall be obtained in order shet:t; (2) The copy of appeal 01rder shall be given to bCtth parties and also endorsed to the following:- (a) For information to Competent Officer ~d if tte appeal of designated officer is rejected then, with the: direction to pay amount of cost positively; (b) Administrative or Disciplinary controlU ng department of concerned designated officer for appropriate adrninis1 :rative action and for record in his service partkmlars. 13. Payment of cost.- In case of dismissal or rejection of appeal the designated officer has to pay the amowit of cost within se" ·en days as imposed by the Competent Officer on him. 14. Method for the payment of cost.- (1) Cost shall be paid in the following manner:- (a) Each Cotnj:ietent Officer shall open a savi'lgs account in his own name in a nationalized bank for depositiri1g and withdrawal of amount collected as the cost and maintain r,ecord cf the amount deposited and withdrawn in his office in a sep erate cash book. (b) Each Des.ignated Officer shall deposit ammmt of cost imposed on him in tt, e account opened by Competent Offil~ er as mentioned in the (a) above and shall inform to the Compc~tent Officer alonp;v-:ith the photocopy of counterfoil as given ~y the bank. (c) Am,Junt deposited as above shall be paia1 to the applicant in person or by cheque/bank draft or through money order. (d) F,.>r the payment of cost to the applicant, foes i1i1cun-ed on bank r.Jraft or money order shall be borne by Comp,ett.'Dt Officer through interest on _the amount deposited in bank or by concerning drawing and disbursing officer from contingency fund. ('.?) Payment by other mf•tbods - (i) If the Designaie\i Ofiicer failt;d to pay the amount of cost imposed on him as specified in rule 13, then the Competent Officer shal] direct drawing and disb,1rsing officer to 1 recover the amount of cost from the next salary of .the Designated. Officer and deposit it in the bank saving account as :r.nentioned in• rule 14(l){a). Directio,ns of Competent Officer shall be binding on drawing and disbursin~i officer. (ii) Amount received as above method shall be depositt. d by the drawing and disbursin~~ officc:;r under intimation to the Co mpetent .. - -- - -! - J ~- "~ -- ,-1 --~ -- R - - - !T - l - ii 1 - -4 ·1-~"{, l'l:;;({ = 2011 = == 632 ( 17) ~ Officer, who in furn pay it to the applic£U1t as spe~ifieg in the rule 14(1 )(c). J 5. Calculation of stipulated time for the service.- For providing Lok Sewa Calculation of stipulated time shall be in t11.e form of workmg days. 16. Display of informatio11 on the notice board.- The Designated Officer in Form-2 attached with these rules shall cause to exhibit the relevant information of the services on a notice boarc.' installed at a conspicuous place of his office for the convenience of general public. The details of nS;:cessary documents to be nttach<·d with an application .for obtaining notified services shall be displayed on the.- notice board. 17. Maintenance of record of disposed cases under the Act.- For the maintenance of recorc't of disposed cases under t lie Act, The Designated Officer, shall maintai n the record of the cases in Form-3, and appellate officer in Form-4 attat;~hed with these rules. 18. Liability for furnis bing false information to obtain Lok Sewa.- No person shall submit any appiication which contains any fact or information, which he knows or· has reasons to believe to be false, to Ol'1tain any Lok Sewa, and who fun 1ishes such fact or information may be liable for criminal action under the la\1, for the time being in force. 19. Monitoring and ~nspection.- The State Government may issue dil\~ctions from time to time for effective implementation of the provisions of the Act, superintendence c► f the cases filed under the Act and for tlm inspection of ~•he offices of the Designated Officer., Competent Officer, Appellate Authorit.,v and Drawing and. D1isbursing Officer. I:ly order and i n the name of the: Governor of Chhattisgarh, l\lIDHI CHHIBBER. Secretary. ' 632 ( 18) FORMl (See rule 5) Form or acknowledgement under the Chhattisg,a~h Lok Sewa Guarantee Act, 2011 Name and address of the office 0( I 1 ...........•.............................. Designated Officer ............................................ 1. Name and a ddress of the .............................................. applicant .. .. . . . . . . . . . . . . .. .. .. .. . .. . . . . . . . . . .. .. . . - ...... 2 Date of receivin g applic: :ation in ....••.•....•..•••..............•.. , the office of des ignated officer. ........................................... 3. Name of the s ervice for which the Application is give.n. ...... ......•............................ 4. Particulars of the dlocuments ...... , . ., ....................... ............. which are esseti •t ial for ....... .................................. receiving servi ce, but are not " enclosed with the ar )plication. - . 5. Last date as P'tr stipulated •••••• I. 1 I •••••• ♦·••■ ••••••••••••••••• ♦ •• ♦ • time limit for delivery or Lok Sewa Place: Date: Signature of Recipient Name and Designatio,11 with Seal. N,ote: - In case of not r~eiving all the documents with the application, the last date mentioned in point ti above shall not 1bu given. lJ~ ~ . ~ 14 ~ -2011 632 ( 19) FORM2 (See rule 16) For111 for provltlln1 Jqformatlon on no tlce board Name, Designation and O'ffice ............................................... . of the Designated Officer. s. Notified Documents Sti1 1ulated Name and N,tmeand Stipulated No. Public to be tiO' 1e limit Designation ~dgnntioa time limit r, Service annexed 1rtbe of the .1nd for the with the sor vices Competent addr"'~5;s of disposal application Officer the offi,L'e of of appeal Appelna,te . Authority• - I I I (1) (2) (3) (4) (5) (6) I l I J 2 ·······••~... ......................................... . 1. Name, Designv, tion and Chamber of the Officer/e'mployee authorised to •········· ............................................... receive BJ!ptrcation in the office of Designated CJfficer · 'ior 2. Time limit filing ap11eal. Withi11 thirty da:fs from the decision of competent officer. Note- Please obtain acknowledgement of your app.lication compulsorily. 632 (20) 11fflt1•i~ ~ . ~ 14 ~ 2011 FORM3 (See rule 17) Form of register to be maintained in the office or Designat,,ct Officer Name of the office cf the designated officer. •• ••.•••...•....•.•..•..•..••.•••.•. Month ............................... Year ........................... S.

Name and Service f,' or Application Last date "Date of Date and No. address c,f which th e allowed/ ofthe providing details of applicant appli~tioD is dis-aUowed stipulated service the order given time limit passed by Competent Officer (1) (2) (3) (4) (5) (6) (7) ~ I - 632 ( 21) FORM4 (See rule 17) Fo,rm of register to be maintained in the office of Appellate Authority Name of the office of the AppeHate Authority. . ....................... ; .•.••... s. Name and Date of Desi1~nation of the Last date Date and No. address of filint~ Competent Officer of the detail of appellant appeal (Afongwitb the stipula tied order in name of o~ce) time limit appeal. against the decision as fixed tfor ofwlllom the the appeal1 is @ed) disposal' of . appeaAl (1) (2) (3) (4) (S) (6) =r . 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