THE ELECTRICITY (SUPPLY SERVICES) RULES, 2016
This section is titled “Interpretation” and appears under Part II, Licensing Procedures.
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- THE ELECTRICITY (SUPPLY SERVICES) RULES, 2016
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Statute overview
About this statute
This section is titled “Interpretation” and appears under Part II, Licensing Procedures. This section is titled “Application for a Provisional Licence.” This section is about publishing a provisional licence application. This section is about publishing an application for exemption. This section is titled “The Authority to Give Reasons for its Decisions.”
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Provisions of THE ELECTRICITY (SUPPLY SERVICES) RULES, 2016
Showing 84 of 84
- 3 Verify source ↗
Interpretation
AI-assisted research summary: This section is titled “Interpretation” and appears under Part II, Licensing Procedures.
3. Interpretation PART II LICENSING PROCEDURES
Part
PART II
- 9 Verify source ↗
Application for a Provisional Licence
AI-assisted research summary: This section is titled “Application for a Provisional Licence.”
9. Application for a Provisional Licence - 10 Verify source ↗
Publication of a Provisional Licence Application
AI-assisted research summary: This section is about publishing a provisional licence application.
10. Publication of a Provisional Licence Application - 13 Verify source ↗
Publication of an Application for Exemption
AI-assisted research summary: This section is about publishing an application for exemption.
13. Publication of an Application for Exemption - 15 Verify source ↗
The Authority to Give Reasons for its Decisions
AI-assisted research summary: This section is titled “The Authority to Give Reasons for its Decisions.”
15. The Authority to Give Reasons for its Decisions - 17 Verify source ↗
Application for Transfer of a Licence
AI-assisted research summary: This section is about applying for a transfer of a licence.
17. Application for Transfer of a Licence - 20 Verify source ↗
Application for Renewal of a Licence
AI-assisted research summary: This section is about applying to renew a licence.
20. Application for Renewal of a Licence - 22 Verify source ↗
Appeal
AI-assisted research summary: Section 22 is titled “Appeal” and appears in the Electricity (Supply Services) Rules under “General Obligations of a Licensee.”
22. Appeal PART III 1 G.N. No. 175 (contd) The Electricity (Supply Services) Rules GENERAL OBLIGATIONS OF A LICENSEE - 4 Verify source ↗
(1) No person shall conduct any supply activity without a
AI-assisted research summary: A person may not conduct supply activity without a licence unless the Authority exempts them under rule 14.
4. - (1) No person shall conduct any supply activity without a licence unless exempted by the Authority pursuant to rule 14. (2) A person who conducts any supply activity without a licence shall, not later than three months after coming into force of these rules, apply to the Authority for a licence in respect of its supply activity. (3) Notwithstanding the provisions of sub-rules (1) and (2) any person who has been conducting supply activity with a licence issued by an institution other than the Authority shall within six months from coming into force of these rules, apply for a licence and the Authority shall proceed issuing a licence which shall contain terms and conditions not less favourable than those contained in the licence issued by an institution other than the Authority. Penalty - 5 Verify source ↗
(1) Any person who contravenes the provisions of rules 4 (1),
AI-assisted research summary: A person who breaches rules 4(1), 4(2), or 4(3) is liable to a fine of ten million shillings, and a breach of rule 4(3) may also lead to licence revocation.
5. - (1) Any person who contravenes the provisions of rules 4 (1), (2) and (3) shall be liable to a fine of ten million shillings. (2) Notwithstanding the penalty prescribed in sub-rule (1) any person who contravenes the provisions of rule 4 (3) may, in addition to the penalty in sub-rule (1), have its licence revoked. Licence Application - 6 Verify source ↗
(1) An applicant for a licence shall apply to the Authority for
AI-assisted research summary: A licence applicant must file the application with the Authority using the prescribed form and include the required supporting documents and fee.
6. – (1) An applicant for a licence shall apply to the Authority for 7 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Procedure a licence by filling in the appropriate form prescribed by the Authority, and shall lodge such application to the Authority, together with such other documents or records as may be required by the Act, the EWURA Act and other applicable law. (2) Notwithstanding the provision of sub-rule (1), an application for a licence shall be accompanied by: (a) certified copies of its registration documents; (b) proof for the availability of electric energy to be supplied like the existence of a power purchase agreement, import licence or use-of-system agreement; (c) proof of the financial capability for the supply activity; (d) description of a service area; and (e) if an environmental assessment study has been conducted, a certified copy of the document setting out the outcome of such study. (3) An application for a licence shall be accompanied by an application fee prescribed by the Authority from time to time. (4) The provisions of rules 4 and 6 shall not apply to any licensee who has applied and has been exempted pursuant to rule 14 from complying with the requirements of section 8 of the Act. Publication of a Licence Application - 7 Verify source ↗
(1) A licence application received by the Authority shall be
AI-assisted research summary: The Authority must check a licence application for completeness and legality, publish a notice in two newspapers, and consider public comments before deciding.
7. – (1) A licence application received by the Authority shall be evaluated to verify its completeness and legality of information contained therein and thereafter a notice of the application shall be published in at least two newspapers of wide circulation in Tanzania one in English and another in Kiswahili with a view to soliciting comments and representations on the application. (2) The public shall be invited to submit comments and representations within twenty one days from the date of publication of the notice and the comments and representations shall be considered by the Authority in arriving at the decision on the application. Grant of a Licence - 8 Verify source ↗
(1) The Authority shall, upon consideration of an application
AI-assisted research summary: The Authority must decide what to do with a licence application, including denying it, referring it back, granting an exemption, issuing a licence, or granting a provisional licence with conditions.
8. – (1) The Authority shall, upon consideration of an application for a licence: (a) deny the application; (b) refer back an application; 8 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (c) grant an exemption pursuant to rule 14; (d) grant the application and issue a licence; or (e) grant a provisional licence subject to fulfillment of the general conditions set out in these rules and such other conditions as the Authority may determine. (2) The Authority shall, in making a decision to grant or deny a licence or grant an exemption, take into consideration: (a) the protection of the environment; (b) the applicant’s record of compliance with the Act, these rules and other applicable laws; (c) economic efficiency and benefit to the applicant and the public in general; and (d) any other matter relevant to the orderly conduct of supply activity in Tanzania. (3) The Authority may deny issuing a licence where it determines that: (a) the applicant does not have the financial capability to conduct supply activity; (b) the applicant’s activities may not be conducted in accordance with safety, health and environment requirements; or application the mandatory requirements provided under the Act, the EWURA Act and any relevant applicable law. violated (c) the has Application for a Provisional Licence - 9 Verify source ↗
(1) Any person seeking to conduct electricity supply services
AI-assisted research summary: A person seeking to conduct electricity supply services may apply to the Authority for a provisional electricity supply licence before applying for a full licence.
9. – (1) Any person seeking to conduct electricity supply services may, prior to applying for a licence, apply to the Authority for a provisional electricity supply licence with a view to conducting some preparatory activities like conducting assessments, studies, financial arrangements and other activities necessary for applying for a licence. (2) The applicant shall lodge to the Authority an application form for a provisional supply licence which shall be in a prescribed format together with the following: (a) a business plan; (b) prescribed fee; (c) proof of financial capability; 9 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (d) a sketch map of the proposed service area; (e) power agreement, memorandum purchase of understanding or letter of intent, if any; and (f) any other documentation or information the Authority may require. Publication of a Provisional Licence Application - 10 Verify source ↗
(1) A provisional licence application received by the
AI-assisted research summary: The Authority must check a provisional licence application for completeness and legality, then publish notice of it in at least two widely circulated Tanzanian newspapers in English and Kiswahili.
10. - (1) A provisional licence application received by the Authority shall be evaluated to verify its completeness and legality of information contained therein and thereafter a notice of the application be published in at least two newspapers of wide circulation in Tanzania one in English and another in Kiswahili with a view to soliciting comments and representations on the application. (2) The public shall be invited to submit their comments and representations within fourteen days from the date of publication of the notice and the comments and representations shall be considered by the Authority in arriving at the decision on the application. Grant of a Provisional Licence - 11 Verify source ↗
The Authority shall, after the expiration of the fourteen days
AI-assisted research summary: The Authority must evaluate an application after the 14-day comment period and then decide on it.
11. - The Authority shall, after the expiration of the fourteen days deadline to submit comments in rule 10 (2) evaluate such application and thereafter make a decision basing on: (a) the applicant’s record of compliance with the Act, these rules and other applicable laws; (b) economic efficiency and benefit to the applicant and the public in general; and (c) comments or representations received from the public, if any. Application for Exemption - 12 Verify source ↗
(1) Any person may apply to the Authority to be exempted
AI-assisted research summary: Any person may apply to the Authority for an exemption from section 8 requirements.
12. – (1) Any person may apply to the Authority to be exempted from complying with the requirements of section 8 of the Act. (2) The application for exemption in sub-rule (1) shall be made in writing to the Authority stating the following: (a) description of the project including its shareholders; (b) description of a service area; (c) any relevant agreement which may have an impact on the availability of supply services; and (d) reasons for the exemption. 10 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Publication of an Application for Exemption - 13 Verify source ↗
(1) Upon receipt of the application in rule 12, the Authority
AI-assisted research summary: After receiving the application under rule 12, the Authority must publish a notice in two widely circulated Tanzanian newspapers, one in English and one in Kiswahili, and must consider any comments and representations received.
13. - (1) Upon receipt of the application in rule 12, the Authority shall publish a notice of the application in at least two newspapers of wide circulation in Tanzania one in English and another in Kiswahili with a view to soliciting comments and representations on the application. (2) The public shall be invited to submit their comments and representations within twenty-one days from the date of publication of the notice and the comments and representations shall be considered by the Authority in arriving at the decision on the application. Grant of Exemption - 14 Verify source ↗
(1) At the conclusion of an inquiry process in rule 13 the
14. - (1) At the conclusion of an inquiry process in rule 13 the Authority shall proceed evaluating the application and make a decision either granting or denying the application subject to such terms and conditions it may deem fit. (2) The Authority shall while making a decision whether to grant an exemption or not, take into consideration the following: (a) gravity of the reasons submitted in support of the exemption; (b) public interests to be protected; and (c) comments or representations received from the public, if any. (3) The term, obligations and rights to be provided by an exemption shall be specified in the Order to be published by the Authority in the Government Gazette. The Authority to Give Reasons for its Decisions - 15 Verify source ↗
The Authority shall, in the event that it denies or refers back an
AI-assisted research summary: If the Authority denies or refers back a licence, provisional licence, or exemption application, it must notify the applicant in writing and give reasons.
15. The Authority shall, in the event that it denies or refers back an application for a licence, provisional licence or an application for exemption inform the applicant of such decision in writing, including the reasons thereof. Validity and Duration of a Licence - 16 Verify source ↗
(1) The term of a licence and that of a provisional licence
AI-assisted research summary: Licence and provisional licence terms must be stated on the licence, and a provisional licence normally lasts for its issued term unless replaced or extended by the Authority.
16. – (1) The term of a licence and that of a provisional licence shall be clearly stated on the face of such licence or provisional licence, as the case may be. (2) A provisional licence shall remain valid for the term issued, unless when replaced by a licence to provide the services issued by the Authority, or when extended for such further period as the Authority may determine, upon written application by a licensee. 11 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (3) Notwithstanding the provisions of sub-rules (1) and (2), a licence or a provisional licence shall cease to have effect if the respective licensee fails to conduct a licensed activity within six months after issuance of the licence. Application for Transfer of a Licence - 17 Verify source ↗
(1) No licence shall be assigned or transferred to another
AI-assisted research summary: A licence cannot be assigned or transferred without written approval from the Authority.
17. - (1) No licence shall be assigned or transferred to another person without a written approval of the Authority. (2) Any transferee or assignee of a licence shall apply to the Authority by filling in the appropriate form prescribed by the Authority, and lodge it with the Authority, together with other documents or records as may be required by the Authority or applicable law. (3) Notwithstanding the provisions of sub-rule (1) no application for a transfer or assignment of a licence shall be entertained by the Authority unless it is endorsed by the transferor or assignor, as the case may be. (4) A licence transfer application received by the Authority shall be evaluated to verify its completeness and legality of information contained therein and thereafter a notice of the application shall be published in at least two newspapers of wide circulation in Tanzania, one in English and another in Kiswahili with a view to soliciting comments and representations on the application. (5) The costs for publication of the notice under sub-rule (4) shall be borne by the Authority. (6) The public shall be invited to submit comments and representations within fourteen days from the date of publication of the notice and the comments and representations shall be considered by the Authority in arriving at the decision on the application. (7) The Authority shall, after the expiration of the notice in sub- rule (6) of this rule, evaluate the application together with comments received (if any) and make a decision whether to grant or deny the application for transfer or assignment. Change of Name - 18 Verify source ↗
(1) A licensee may change its name pursuant to the
AI-assisted research summary: A licensee may change its name, but if it does so it must notify the Authority in writing within 30 days and include a certificate for the name change.
18. – (1) A licensee may change its name pursuant to the 12 G.N. No. 175 (contd) The Electricity (Supply Services) Rules provisions of these rules and applicable law. (2) A licensee who has changed its name shall within thirty days after such change notify the Authority in writing, which shall be accompanied by a certificate for change in name issued by relevant authorities. Change of Shareholding Structure - 19 Verify source ↗
(1) Any change in shareholding structure of a licensee shall
AI-assisted research summary: A licensee must get written approval from the Authority before changing its shareholding structure, and must notify the Authority after getting the required company-law approval.
19. - (1) Any change in shareholding structure of a licensee shall require a written approval of the Authority. (2) A licensee intending to change its shareholding structure shall before applying for the change in shareholding structure to the Registrar of Companies apply for the approval to the Authority by submitting a letter to the Authority requesting for the approval. Cap. 212 (3) A licensee shall, after getting the approval for change of shareholding structure from the Registrar of companies as required by the Companies Act, notify the Authority about such change. (4) The Authority may before approving the application for change in shareholding structure in sub-rule (2) of this rule consult the Fair Competition Commission and the Tanzania Revenue Authority. Application for Renewal of a Licence - 20 Verify source ↗
(1) A licensee may, within three months before expiration of
AI-assisted research summary: A licensee may apply to renew a licence within three months before the licence expires.
20. – (1) A licensee may, within three months before expiration of a licence term, apply to the Authority for a renewal of a licence. (2) Application for a renewal of a licence in sub-rule (1) shall be in writing by filling in an application form to be prescribed by the Authority. (3) The Authority shall while making a decision whether to grant or deny an application for renewal of a licence consider the applicant’s compliance to the conditions of the licence which is due to expire (4) The Authority shall, in the event that it denies an application for a licence, inform the applicant of such decision in writing, including the reasons thereof. Licence Suspension and - 21 Verify source ↗
(1) The Authority may revoke the licence where it
AI-assisted research summary: The Authority may revoke or suspend a licence, or appoint an administrator, if the licensee breaches certain legal duties, is convicted of a serious offence, or fails to pay a regulatory levy.
21. – (1) The Authority may revoke the licence where it determines that the licensee is unable to discharge its obligations under the Act, the EWURA Act or any other applicable law or 13 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Revocation where the licensee is convicted of any serious offence. (2) Notwithstanding the provisions of sub-rule (1) the Authority may suspend a licence for a period up to twelve months where: relating (a) the licensee has been found to be in serious violation of the provisions of the Act, the EWURA Act or these rules on matters the protection of occupational health, public safety and environment; or (b) the licensee fails to pay a regulatory levy to the Authority and such levy remains unpaid thirty days after it has become due and the Authority has given the licensee notice in writing that such payment is overdue and the licensee has not paid to (3) Notwithstanding the provisions of sub-rules (1) and (2) the Authority may in lieu of suspending or revoking a licence, and subject to the provisions of the Act and the EWURA Act, appoint an administrator to replace management of a licensee, and manage the affairs of the licensee for such period the Authority may determine. - 22 Verify source ↗
Any person may, if aggrieved by the decision of the Authority
AI-assisted research summary: A person who is aggrieved by certain Authority decisions may appeal to the Tribunal.
22. Any person may, if aggrieved by the decision of the Authority in rules 8, 11, 14 or 21 appeals to the Tribunal pursuant to the provisions of the Fair Competition Act. Appeal PART III GENERAL OBLIGATIONS OF A LICENSEE Obligation to Provide Services - 1 Verify source ↗
Section 1
AI-assisted research summary: 1. .......................................................................................................
1. ....................................................................................................... - 2 Verify source ↗
Section 2
AI-assisted research summary: This text does not state a rule; it only shows a section heading and notes for the Electricity (Supply Services) Rules.
2. ................................................................................................. ...... Witnessed by:........................................................................................... 33 The Electricity (Supply Services) Rules G.N. No. 175 (contd) NOTES: - 1 Verify source ↗
Electricity supply will be discontinued if customer will be found using electricity
AI-assisted research summary: Electricity supply may be discontinued if a customer is found using electricity.
1. Electricity supply will be discontinued if customer will be found using electricity - 2 Verify source ↗
Section 2
AI-assisted research summary: Inspections are to be conducted by authorized staff, and other officials may accompany them.
2. contrary to laid down regulation; Inspections will be conducted by authorized staff who may be accompanied by other officials. - 3 Verify source ↗
Power will be disconnected and customer will be notified in writing steps to be taken
AI-assisted research summary: Power may be disconnected, and the customer must be notified in writing of the steps needed before power is restored.
3. Power will be disconnected and customer will be notified in writing steps to be taken before restoration of power supply. Dar es salaam FELIX NGAMLAGOSI 4th May, 2014 Director General 34
Part
PART III
- 28 Verify source ↗
Annual Reports
AI-assisted research summary: This section is titled “Annual Reports” and sits in Part IV on financial obligations of a licensee.
28. Annual Reports PART IV FINANCIAL OBLIGATIONS OF A LICENSEE - 23 Verify source ↗
(1) A licensee shall conduct a supply activity pursuant to the
AI-assisted research summary: A licensee must conduct supply activity in line with applicable laws, agreements, and Authority rules, charge the tariff, do related works properly, and avoid discrimination or unjustified stoppage.
23.-(1) A licensee shall conduct a supply activity pursuant to the provisions of the Act, the EWURA Act, any applicable law and any agreement provided that the provisions of the agreement are not at variance with the provisions of these rules, the Act, the EWURA Act or any other applicable law. (2) Without prejudice to the generality of sub-rule (1) a licensee shall be required to: conduct supply activity in a service area; (a) (b) charge the tariff to customers; and (c) carry out all works related to the conduct of supply activity, construction, rehabilitation, operation and maintenance of the engineering, including 14 G.N. No. 175 (contd) The Electricity (Supply Services) Rules facilities in accordance with applicable law and Prudent Utility Practices. (3) A licensee shall while conducting supply activity observe the rules and guidelines issued by the Authority in matters related to, inter alia, (a) tariffs; (b) tariff methodology; (c) transfer of control; and (d) payment of fees and levies. (4) A licensee shall conduct the supply activity without any discrimination and bias, pursuant to agreements (if any), the Act, the EWURA Act and other applicable law and shall under no circumstances stop to conduct a supply activity save as provided in these rules and applicable laws. Compensatio n for Loss Suffered - 24 Verify source ↗
(1) A licensee shall be obliged to compensate any person who
AI-assisted research summary: A licensee must compensate people who lose life or property because of a supply activity, and affected people must first try to settle the complaint with the licensee.
24. – (1) A licensee shall be obliged to compensate any person who has suffered any loss of life or property as a result of a supply activity. (2) Any person who has suffered loss to life or property as a result of a supply activity shall first lodge a complaint with a licensee with a view to reaching an amicable settlement. (3) Any person who has suffered loss may, in the event no settlement is reached under sub-rule (2), refer the matter to the Authority for a decision and the Authority shall deal with such matter as if it is a complaint lodged pursuant to the provisions of the EWURA Act. (4) For the purpose of this rule, a person includes an administrator, executor or executrix of the estate of a deceased person. Customer Service Charter - 25 Verify source ↗
(1) A licensee shall, within one year after receipt of a licence,
AI-assisted research summary: A licensee must prepare and submit a customer service charter to the Authority within one year after getting a licence.
25. – (1) A licensee shall, within one year after receipt of a licence, prepares and submit to the Authority for approval, a customer service charter. (2) The customer service charter to be prepared under the provisions of sub-rule (1) shall describe the services available to the customers including: 15 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (a) expediting procedures; (b) replying to inquiries; (c) compensation for loss and non-fulfillment of obligations by a licensee; (d) providing proper services; and (e) timely fulfillment of orders and requests. (3) The Authority shall approve any modifications or amendments to the charter described in sub-rule (1). (4) The customer service charter described in sub-rule (1) shall include licensee’s commitment to: (a) deal with customers through a system that shall ensure speed and accuracy in completing transactions; (b) introduce a formal process for managing customer complaints; (c) computerize all services rendered to customers and new service applicants; (d) prepare and publicize any periodic meetings with customer representatives for the purpose of: (i) (ii) exchanging information or views of the parties; clarifying rights and the mutual duties, responsibilities; improving customer services; and conducting any other appropriate activity aimed at improving customer services. (e) establish and properly furnish service centre to, inter alia: (iii) (iv) (i) (ii) (iii) receive customer complaints and inquiries; receive orders; and receive bill payments; (f) publish names and locations of service centers. (5) A licensee shall: (a) establish a mechanism pursuant to which it will receive outage and power reduction reports or any reports related to the quality and reliability of electricity supply; (b) maintain a special register of information comprising: the identity of the complainant; the type of complaint or malfunction; the location and complained of; and the occurrence (i) (ii) (iii) time of 16 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (iv) the time required to correct such complaint or malfunction; (c) on a monthly basis, deliver a detailed statement to the Authority in respect of the frequency and duration of all malfunctions and outages. Compliance Audit - 26 Verify source ↗
(1) A licensee shall, as directed by the Authority from time to
AI-assisted research summary: A licensee must conduct a compliance audit when directed by the Authority, use an independent auditor or similarly qualified expert, and send the audit results to the Authority within 90 days after the audit is completed.
26. – (1) A licensee shall, as directed by the Authority from time to time, conduct an audit of its compliance with: these rules; (a) (b) any agreement relevant with the conduct of the supply activity; customer service charter; (c) (d) market rules; (e) (f) applicable law; and any relevant codes. (2) The compliance audit described in sub-rule (1) shall be conducted by an independent auditor or any other expert of required expertise hired by a licensee. (3) The costs associated with the audit described in sub-rule (2) shall be paid by the Authority. (4) A licensee shall within ninety days after completion of the audit described in sub-rule (1) deliver to the Authority the results of such audit. Service Performance Report - 27 Verify source ↗
A licensee shall provide the Authority with a detailed statement
AI-assisted research summary: A licensee must give the Authority a detailed performance statement covering customers, new connections, and energy/capacity sold, when the Authority requires it.
27. A licensee shall provide the Authority with a detailed statement of supply services performance, including number of customers, number of new connections and total energy and capacity sold as the Authority may require. Annual Report - 28 Verify source ↗
A licensee shall submit to the Authority its annual report not
AI-assisted research summary: A licensee must submit its annual report to the Authority within 30 days after receiving the audited accounts.
28. A licensee shall submit to the Authority its annual report not later than thirty days after receipt of the audited accounts. PART IV GENERAL FINANCIAL OBLIGATIONS Financial Reporting
Part
PART IV
- 31 Verify source ↗
Prohibition to Cross Subsidization
AI-assisted research summary: This section is titled “Prohibition to Cross Subsidization” and appears under technical obligations of a licensee.
31. Prohibition to Cross Subsidization PART V TECHNICAL OBLIGATIONS OF A LICENSEE - 29 Verify source ↗
(1) A licensee shall within 90 days after the start of its
AI-assisted research summary: A licensee must send the Authority its approved budget and required financial reports on set deadlines.
29. – (1) A licensee shall within 90 days after the start of its financial year submit to the Authority its approved budget for such financial year, which budget shall include details on its: 17 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (a) operating revenue; and (b) capital and operating expenses. (2) A licensee shall provide all financial information required by the Authority in a form prescribed by the Authority which information shall include: (a) a quarterly report on its commercial and financial performance not later than thirty days after the end of each quarter; and (b) auditor’s report on financial statements for each financial year together with the management letter not later than 180 days after the end of financial year. (3) A licensee shall submit to the Authority its audited accounts not later than thirty days after receipt of the same. - 30 Verify source ↗
A licensee shall maintain a separate set of accounts for
AI-assisted research summary: A licensee must keep separate accounts for activities that are not part of the supply activity.
30. A licensee shall maintain a separate set of accounts for provision of activities not related to the supply activity. - 31 Verify source ↗
A licensee shall ensure that there is no cross subsidization
AI-assisted research summary: A licensee must ensure there is no cross-subsidization between its supply activity and other activities, including those of affiliates.
31. A licensee shall ensure that there is no cross subsidization between its supply activity and any other activity including activities of affiliates. PART V GENERAL TECHNICAL OBLIGATIONS Maintenance of Separate Accounts Prohibition to Cross Subsidi- zation Terms of Supply
Part
PART V
- 35 Verify source ↗
Compliance with Codes, Standards and Rules
AI-assisted research summary: This section concerns compliance with codes, standards, and rules.
35. Compliance with Codes, Standards and Rules - 39 Verify source ↗
Purchase of Electricity, Goods and Services
AI-assisted research summary: This section is titled “Purchase of Electricity, Goods and Services.”
39. Purchase of Electricity, Goods and Services - 41 Verify source ↗
Detection and Prevention of theft, Damage and Meter Interference
AI-assisted research summary: This section concerns detecting and preventing theft, damage, and meter interference.
41. Detection and Prevention of theft, Damage and Meter Interference - 52 Verify source ↗
Removal of Meters from Customers Premises
AI-assisted research summary: This section concerns removal of meters from customers’ premises.
52. Removal of Meters from Customers Premises - 56 Verify source ↗
Offence
AI-assisted research summary: Section 56 is labeled “Offence” in Part VI (General Provisions) of the Electricity (Supply Services) Rules.
56. Offence 2 G.N. No. 175 (contd) The Electricity (Supply Services) Rules PART VI GENERAL PROVISIONS - 32 Verify source ↗
(1) A licensee shall comply with any directions given by the
AI-assisted research summary: A licensee must follow the Authority’s directions, publish supply terms and tariffs as prescribed, respond to supply requests, and only stop supply in limited cases.
32. – (1) A licensee shall comply with any directions given by the Authority related to the terms upon which the licensee may provide supply services. (2) A licensee shall publish terms of supply services and appropriate tariffs in such a manner as the Authority shall prescribe. (3) Notwithstanding the generality of sub-rules (1) and (2) a licensee shall as soon as practicable, after the receipt of a request for supply services from any person in the service area: (a) offer to conclude a contract to supply services to the premises where such supply service is requested; and (b) upon concluding the contract, provide supply services pursuant to such contract and applicable law and a licence. 18 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (4) A licensee shall not be required by sub-rule (3) to provide supply services where: (a) (b) (c) (d) the premises where supply services are to be provided is not connected to the distribution network or the transmission network; the premises where supply services are to be provided have been de-energized by the system operator or distribution licensee; a licensee has been informed by the system operator or distribution licensee that compliance with the requirement to supply would result in high risks to the safety of any person, land, building or other property; taking all circumstances into account, it is not reasonable for a licensee to provide supply services, provided, however, that a licensee shall: (i) (ii) to reasonable to whether the refer any question as circumstances are the Authority for determination and in any event no later than five working days after the licensee’s receipt of the request; and where supplies electricity to the single premises where supply is requested, give not less than three months notice of its intention to discontinue supply or such shorter notice as has been approved by the Authority; or licensee already the (e) to do so would be likely to involve a licensee in a contravention or breach of: (i) (ii) (iii) (iv) (v) the applicable law; the market rules; the supply code; the distribution code; and other applicable codes and standards. (5) A licensee shall not reduce or discontinue supply services to a customer unless such customer has failed to: (a) pay the agreed tariff or charge; or (b) comply with the conditions of supply; and has failed to cure such failure within fourteen days after receiving from a licensee a written notice to do so. 19 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Supply Agreement - 33 Verify source ↗
(1) A licensee shall pursuant to the market rules and any rules
AI-assisted research summary: A licensee must sign a supply agreement with each customer within one year of getting a licence, and the agreement must include specified minimum information.
33. – (1) A licensee shall pursuant to the market rules and any rules issued by the Authority and not later than one year after receipt of a licence, conclude a supply agreement with each customer. (2) A licensee shall ensure that its supply agreement contains at a minimum, the following information: (a) (b) (c) (d) (e) its identity and the address. the scope of the services to be provided; the level of quality and the time of initial connection; the type of maintenance and customer service support offered; the means by which customers may obtain information concerning tariffs; the duration of the contract; (f) (g) conditions for the renewal or termination of the An Agree- ment with Market Operator contract; and (h) any compensation or refund arrangements in the event that contracted quality service levels are not met. - 34 Verify source ↗
(1) A licensee shall, subsequent to the market opening and as
AI-assisted research summary: A licensee must make certain agreements and notify the Authority before entering them.
34. – (1) A licensee shall, subsequent to the market opening and as appropriate, conclude an agreement with the market operator. (2) A licensee shall conclude an electricity power purchase agreement with a generation licensee, a distribution licensee or another licensee in order to meet customer requirements. (3) A licensee may, subject to applicable law, conclude the agreements described in sub-rule (2) in order to engage in cross- border electricity trade. (4) A licensee shall as appropriate conclude: (a) an agreement with the relevant system operator governing the system operator’s fee; (b) a use-of system agreement with a transmission licensee; and (c) a use-of system agreement with one or more distribution licensees. (5) A licensee shall, prior to entering into any agreement described under this Part, notify the Authority and provide a draft of the said 20 G.N. No. 175 (contd) The Electricity (Supply Services) Rules agreements to the Authority for its approval. Compliance with Codes, Standards and Rules - 35 Verify source ↗
(1) A licensee shall provide supply services in compliance
AI-assisted research summary: A licensee must provide supply services in compliance with applicable law, the market rules, the supply code, the distribution code, and other relevant codes, and must also comply with performance standards established by the Authority.
35. – (1) A licensee shall provide supply services in compliance with: (a) applicable law; (b) the market rules; (c) the supply code; (d) the distribution code; and (e) any other relevant codes. (2) A licensee shall comply with the performance standards established by the Authority. Performance Standards - 36 Verify source ↗
(1) A licensee shall, not later than six months after receipt of a
AI-assisted research summary: A licensee must submit a report on service criteria within six months of getting a licence, keep reviewing the approved criteria, provide services to meet performance standards, and report annually to the Authority.
36. – (1) A licensee shall, not later than six months after receipt of a licence, submit to the Authority for approval a report comprising the criteria against which the provision of supply services can be measured. (2) Notwithstanding the provisions of sub-rule (1), the Authority may make amendments to the criteria described under sub-rule (1) and in the event it does so, it shall notify a licensee of such amendments. (3) A licensee shall provide the supply services in a manner calculated to achieve applicable performance standards and targets. (4) A licensee shall periodically review the approved performance criteria, and upon the conclusion of such review, deliver to the Authority: (a) a report comprising the findings of such review; and (b) any proposed revisions arising from such findings for approval. (5) A licensee shall report annually to the Authority on the provision of its supply services taking into account the performance standards referred to in sub-rule (1). Separation of Services - 37 Verify source ↗
(1) A licensee shall secure the complete and effective
AI-assisted research summary: A licensee must keep supply services separate from affiliates and related undertakings, and its separation arrangements need Authority approval.
37.–(1) A licensee shall secure the complete and effective separation of supply services, including full operational and managerial independence, from any affiliate or related undertaking of the licensee, or any other services of the licensee. 21 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (2) A licensee’s arrangements to accomplish the obligation described in sub-rule (1) shall be subject to the approval of the Authority. Load Profiling - 38 Verify source ↗
A licensee shall deliver to the Authority
AI-assisted research summary: A licensee must deliver specified load and consumption profiling, customer counts, and energy-needs summaries to the Authority.
38. A licensee shall deliver to the Authority: (a) the load profiling for each tariff customer category; (b) the actual consumption profiling achieved by the load analysis for each tariff customer category where the power is measured; and (c) the number of customers and a summary of energy needs within each tariff category. Purchase of Electricity, Goods and Services - 39 Verify source ↗
(1) A licensee shall purchase electricity from a generation
AI-assisted research summary: A licensee must buy electricity from a generation or distribution licensee under the power purchase agreement terms, and must buy required goods and services using industry best practices unless another required or approved arrangement applies.
39. - (1) A licensee shall purchase electricity from a generation licensee or a distribution licensee on such terms and conditions as shall be specified in the power purchase agreement. (2) A licensee shall purchase required goods and services on the basis of industry best practices including price, performance, reliability, quality, and delivery. (3) The provisions of sub-rule (2) shall not apply to the purchase of any good or service where the terms and conditions of such purchase are required by the licence, an industry code or rule, or any other arrangement required or approved by the Authority. Safety and Security of Supply - 40 Verify source ↗
A licensee shall provide its customers with contact information
AI-assisted research summary: A licensee must give customers contact information they can use to report supply-service problems.
40. A licensee shall provide its customers with contact information that they can use to notify the licensee of any matter or incident related to the availability of the supply services that: (a) causes danger or requires urgent attention; or (b) affects or is likely to affect the security of supply, availability or quality of the supply services. - 41 Verify source ↗
(1) A licensee shall take all reasonable steps to detect and
AI-assisted research summary: A licensee must take reasonable steps to detect and prevent electricity theft, meter damage or interference, and unrecorded consumption, and must notify the owner about certain incidents and related policies.
41. – (1) A licensee shall take all reasonable steps to detect and prevent: (a) theft of electricity in the service area; (b) damage to or fault in any electric plant, electricity meter or any equipment for provision of supply services in the Detection and Prevention of Theft, Damage and Meter Interference 22 G.N. No. 175 (contd) The Electricity (Supply Services) Rules service area; (c) interference with any electricity meter in the service area; and (d) any unrecorded consumption of electricity. (2) A licensee shall, inform the owner of a relevant electric plant, electric line or meter of any incident if the licensee has reason to believe that: (a) there has been damage to or a fault in any electric plant, electric line or meter; or (b) there has been interference with any meter to alter its register or prevent it from duly registering the quantity of services supplied; or (c) the consumption of electricity at owner’s premises has not been recorded. (3) Where a licensee has reason to believe that any incident reported to the owner pursuant to sub-rule (2) has been caused by the criminal act of any person it shall, on complying with the requirement of that paragraph, provide the owner with such information as the purposes of is reasonably required for investigating the incident and resolving any safety concerns arising out of it. (4) A licensee shall inform the owner of its policy in respect of incidents described in sub-rule (3) and of the circumstances in which the licensee requires such owner to remedy the incidents by the use of: (a) substitution of alternative meters; (b) provision of prepayment meters; and (c) discontinuation of supply to the premises at which the incident occurred. Tariff Disclosure - 42 Verify source ↗
(1) A licensee shall immediately after approval by the
AI-assisted research summary: A licensee must publish its tariffs right after the Authority approves its tariff application, and must give accurate tariff information to anyone who asks.
42. – (1) A licensee shall immediately after approval by the Authority of their tariff application, publish tariffs in respect of its supply services: (a) in not less than two newspapers of wide circulation one in Kiswahili and one in English; (b) by posting such information on its web site; and (c) by making such information available at its bill payment 23 The Electricity (Supply Services) Rules G.N. No. 175 (contd) centers. (2) Where the supply services are deregulated the licensee shall publish tariffs in accordance with sub-rule (1) at the time and frequency as shall be designated by the Authority. (3) A licensee shall provide to any person who requests, accurate tariff information, including any rules related to tariffs established by the Authority to any person who requests it. Efficient Energy Use - 43 Verify source ↗
A licensee shall promote energy efficient administration under
AI-assisted research summary: A licensee must promote energy-efficient administration and the rational use of electricity.
43. A licensee shall promote energy efficient administration under consumption and rational use and to stimulate economic conservation of electricity. Service Interruption Notice of Service Interruptions - 44 Verify source ↗
A licensee shall notify the Authority in writing in the event of a
AI-assisted research summary: A licensee must notify the Authority in writing when service rehabilitation or preventive maintenance affects supply services for more than 24 hours.
44. A licensee shall notify the Authority in writing in the event of a service rehabilitation or preventive maintenance that affects supply services for more than 24 hours. interruption for emergency repair, - 45 Verify source ↗
(1) A licensee shall, when intending to carry out preventive
AI-assisted research summary: A licensee must give public notice at least two days before certain maintenance or construction work that may interrupt or reduce transmission services.
45. – (1) A licensee shall, when intending to carry out preventive maintenance, replacement, restoration or any other construction that may lead to an interruption or reduction of transmission services, issue a public notice thereof, not less than two days prior to undertaking such activity. (2) The notice described in sub-rule (1) shall include date and hour of service interruption, the date and hour of intended restoration. Metering - 46 Verify source ↗
(1) A licensee shall install, maintain, and verify the accuracy
AI-assisted research summary: A licensee must install, maintain, and verify the accuracy of meter installations at all off-take points from distribution or transmission networks, and must follow applicable law and market rules for each such meter installation.
46. – (1) A licensee shall install, maintain, and verify the accuracy of meter installations at all points of off-take from a distribution network or transmission network. (2) A licensee shall in respect of each meter installation described in sub-rule (1), comply with the applicable law and market rules. Calibration of Meters - 47 Verify source ↗
A licensee shall ensure that a meter used to ascertain the value
AI-assisted research summary: A licensee must ensure the customer’s electricity supply meter is calibrated and sealed by the Certification Authority.
47. A licensee shall ensure that a meter used to ascertain the value of supply of electrical energy consumed by a customer is calibrated and sealed by the Certification Authority. Meter Reading - 48 Verify source ↗
(1) A licensee shall read meters in order to verify amount of
AI-assisted research summary: A licensee must read meters on a set schedule and estimate consumption when a meter stops or malfunctions.
48. - (1) A licensee shall read meters in order to verify amount of electrical energy consumed at least: (a) once in every six months for large customers; and 24 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (b) once in every three months for other customers. (2) A licensee shall estimate the electrical energy consumed during the period when a meter is stopped or is malfunctioning pursuant to market rules. Meter Inspection and Testing - 49 Verify source ↗
(1) A licensee shall inspect and test a meter of any customer
AI-assisted research summary: A licensee must inspect and test customer meters at set intervals and follow specific procedures during the inspection.
49. - (1) A licensee shall inspect and test a meter of any customer in order to verify amount of electrical energy consumed at least once in every: (a) twelve months for large customers; and (b) twenty-four months for other customers. (2) A licensee shall, while inspecting a meter, use the meter audit form prescribed in the second schedule. (3) Meter inspection exercise shall be witnessed by a customer or, in his absence, any adult relative or friend, local government leaders of the respective area or police officers. (4) No seal affixed to a meter to be inspected shall be broken or removed unless witnessed by the category of people mentioned under sub-rule (3). (5) A licensee shall, during the inspection exercise, take the readings of a meter, details of the outer and inside the meter and take as many photos as necessary during the whole exercise. (6) At the conclusion of the inspection exercise, a licensee shall fill, in the meter audit and inspection form prescribed in the second schedule, all the observations and findings made, and shall thereafter sign it and allow a customer or its representative to counter sign it. (7) In the event a customer or its representative refuses to counter sign a meter audit report as required by sub-rule (6), a licensee shall note that fact in the part of remarks in the meter audit report. (8) A licensee shall establish one or more stations suitably equipped with standard instruments for testing meters and shall maintain the standard instruments in proper working order and from time to time to test or cause to be tested the accuracy of the working standards by some recognized absolute method. 25 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Meter Accuracy Verification Preparation of Supplementa ry Bills (9) A licensee may prepare manual or internal rules of procedure that may be used by its officials in regulating the manner in which inspection and testing of a meter shall be conducted, provided however, the said manual or rules of procedure shall be in line with the requirements of the Act and these rules.
Part
PART VI
- 59 Verify source ↗
Authority to Supplement Procedures
AI-assisted research summary: This section introduces the authority to supplement procedures and notes that the rules were made under section 45.
59. Authority to Supplement Procedures _____ SCHEDULES _____ THE ELECTRICITY ACT (CAP 131) THE ELECTRICITY (SUPPLY SERVICES) RULES, 2016 (Made under section 45) PART I PRELIMINARY PROVISIONS Citation - 57 Verify source ↗
(1) Any person who contravenes any provisions of these rules
AI-assisted research summary: A person who breaches these rules, where no specific penalty is set, is liable to a fine of ten million shillings. A licensee who employs another person is responsible for that person’s acts or omissions in relation to the supply activity.
57. - (1) Any person who contravenes any provisions of these rules for which no specific penalty is prescribed shall be liable to a fine of ten million shillings. (2) A licensee who employs an agent, clerk, servant or other person, shall be answerable and liable for any acts or omissions of such persons in so far as the actions or omissions concern the supply activity. Penalty for Continued Contravention - 58 Verify source ↗
Any person who is in continuous contravention of these rules
AI-assisted research summary: A person who keeps breaching these rules can be fined five million shillings for each day the breach continues or happens again.
58. Any person who is in continuous contravention of these rules shall be liable to a fine of five million shillings for everyday on which the contravention continues or recurs. Authority to Supplement Procedures - 59 Verify source ↗
Where procedures are not provided for in these rules, the
AI-assisted research summary: If these rules do not provide procedures, the Authority may take necessary and lawful steps to fully decide the matter before it.
59. Where procedures are not provided for in these rules, the Authority may do whatever is necessary and permitted by the Act, the EWURA Act and applicable law to enable it to effectively and 29 G.N. No. 175 (contd) The Electricity (Supply Services) Rules completely adjudicate on the matter before it. FIRST SCHEDULE List of Serious Offences (Made under Rule 3) - 1 Verify source ↗
All offences listed under section 12 of the Anti-Money Laundering
AI-assisted research summary: This provision refers to the offences listed in section 12 of the Anti-Money Laundering Act, Cap. 256.
1. All offences listed under section 12 of the Anti-Money Laundering Act, Cap. 256; - 2 Verify source ↗
All offences related to tax evasion which attracts a fine of ten
AI-assisted research summary: Offences related to tax evasion are covered if they attract a fine of ten million shillings or more, or an imprisonment term of six months or more.
2. All offences related to tax evasion which attracts a fine of ten million shillings or more or an imprisonment term of six months or more; and - 3 Verify source ↗
Any other offences as shall be determined by Order of the
AI-assisted research summary: The Authority may determine additional offences by Order.
3. Any other offences as shall be determined by Order of the Authority. 30 G.N. No. 175 (contd) The Electricity (Supply Services) Rules SECOND SCHEDULE METER AUDIT AND INSPECTION FORM (Made under Rule 49) PART I METER AUDIT DATE: ............................................................................................................................... REGION: ............................................................................................................................... A: CUSTOMER'S DATA Customer Name: .............................................................................................................................. Street: ................................................................................................................ GPS COORDINATES: S........................................................... E................................. Account No.: ............................................................................................................... Meter No.: ...................................... 1 Phase.......................3 Phase ............ Meter Reading: ................................................................................................. ........... Total Units To-date: ........................................................................................................... Tokens Downloaded
Part
PART I
- 1 Verify source ↗
These Rules may be cited as the Electricity (Supply Services)
AI-assisted research summary: These Rules may be cited as the Electricity (Supply Services) Rules, 2014.
1. These Rules may be cited as the Electricity (Supply Services) Rules, 2014. Application - 2 Verify source ↗
These Rules shall govern the regulatory and licensing matters
AI-assisted research summary: These Rules set definitions for electricity supply regulation and licensing in Tanzania.
2. These Rules shall govern the regulatory and licensing matters related to the provisions of electricity supply services in Tanzania. Interpretation 3. In these Rules, unless the context otherwise requires: Cap. 131 “Act” means the Electricity Act; “affiliate” means any legal entity holding shares in the licensee or any other legal entity in which the licensee is a shareholder; “applicable law” means any principal law, treaty, proclamation, regulation, rule, order or by-law that is customarily treated in Tanzania as having legally binding force and which is relevant to matters pertaining to regulation of the electricity supply services; 3 G.N. No. 175 (contd) The Electricity (Supply Services) Rules “Authority” means the Energy and Water Utilities Regulatory Authority established under the provisions of the EWURA Act; Cap. 340 “Certification Authority” means the Weights and Measures Agency established under the Weights and Measures Act; “customer” means a person that receives or purchases supply activity from a licensee; “customer service charter” means a document prepared by the licensee and approved by the Authority setting minimum service standards including the procedure of receiving and settling complaints from customers, metering and connections handling; “distribution code” means the technical and procedural rules and standards prepared by the licensee and approved by the Authority governing matters pertaining to the distribution services; “electricity supply” means the sale, resale, lease, lease-purchase or loan of electricity to customers, exclusive of any such transaction with either itself or a subsidiary; Cap. 414 “EWURA Act” means Regulatory Authority Act; the Energy and Water Utilities “generation facility” means premises, electric energy producing equipment including its auxiliary equipment, transformers, fuel handling equipment, switch-yard and interconnection facilities that is necessary for performing the generation activity as shall be specified in a licence; “generation activity” means electricity generation services; “generation licensee” means an entity licensed by the Authority to provide generation services; “import licence” means a licence issued by the Authority to an entity to conduct electricity import services; “inspector” means an officer of the Authority or agent appointed by the Authority pursuant to rule 54 to act as an inspector; 4 G.N. No. 175 (contd) The Electricity (Supply Services) Rules “large customer” means a customer that receives electricity supply at voltages higher than 1 kV; “licence” means a licence issued by the Authority to conduct supply activity; “licensee” means the holder of a licence and shall include any entity that is exempted pursuant to rule 14; “market operator” means the holder of a licence from the Authority responsible to administer wholesale trade in electricity; “market rules” means the technical and procedural rules of that name approved and issued by the Authority governing matters pertaining to the administration of wholesale trade in electricity; “market participant” means a licensee, a generation licensee, a distribution licensee, transmission licensee or a large customer; “meter inspector” means an independent entity appointed by the Authority in writing to verify on meter accuracy as required under rule 50; equipment" means meters, "metering time-switches, measurement transformers, metering protection and isolation equipment, circuitry and their associated data storage and data communications equipment and wiring which are part of the active energy and reactive energy measuring equipment at or relating to a site; “participation agreement” means an agreement between the market operator and each market participant, concluded pursuant to the market rules; “Prudent Utility Practices” means those good and prudent practices, methods, and procedures which are attained by exercising that degree of skill, diligence, prudence, and foresight which would reasonably and ordinarily be expected from a skilled and experienced international distributor of electricity engaged in the same or a similar type of undertaking or activity in Tanzania and under the same or similar circumstances and conditions to those pertaining in Tanzania and satisfying the reputable health, safety and environmental standards of 5 G.N. No. 175 (contd) The Electricity (Supply Services) Rules international electric supplying companies; “serious offence” means any of the offences listed in the First Schedule; “service area” means an area specified in a licence in which a licensee is authorized by the Authority to conduct supply activity either exclusively or together with others for a specified period of time; “supply activity” means an activity that is ordinary and necessary to the provision of electricity supply services; and supply services shall be construed accordingly; “supply agreement” means an agreement entered between a licensee for the sale of electricity to customers, exclusive of any such transaction with either itself or a subsidiary; “supply code” means the technical, procedural rules and standards of that name issued by the Authority governing issues pertaining to supply services; “system operator” means a person licensed by the Authority to provide system operation services; “tariff” means a charge, fee, price or rate charged for the provision of supply services as shall be approved by the Authority; “tariff methodology” means a methodology approved by the Authority that a licensee uses to determine a tariff; “transmission licensee” means the holder of a license issued by the Authority and responsible to transmit electrical energy at 50 Hz by means of high voltage lines at voltage levels of 66 kV and above; “transmission network” means a group of facilities and equipment belonging to a transmission licensee designed to transmit electric energy at 50 Hz by means of high voltage lines, at voltage levels of 66 kV and above that includes overhead lines, ground cables, sub-marine cable, dispatchers, transformers, stations and metering communication networks, control 6 The Electricity (Supply Services) Rules G.N. No. 175 (contd) equipment; Cap 285 “Tribunal” means the Fair Competition Tribunal established under the provisions of the Fair Competition Act; and “use-of-system agreement” means an agreement between a licensee on one hand and a distribution licensee or the transmission the commercial terms related to distribution network tariffs and transmission network tariffs. the other hand governing licensee on PART II LICENSING PROCEDURES Obligation to Apply for a Licence - 5 Verify source ↗
Section 5
AI-assisted research summary: This section is a form/checklist for inspecting a meter, noting its physical condition and wiring correction requirements.
5. ................................................................................................................................................ ................................................................................................................................................ ........................................................................................................................... ..................... ................................................................................................................................ ................ .............................................................................................................. .................................. B: PHISICAL OBSERVATION OF METER (Tick the Applicable) Physical Appearance of Meter Seals Physical Appearance of Terminal Seals Physical Appearance of Meter Cover C: INSTALATION LAYOUT Tampered Tampered Damaged Outside Before Meter 31 Okay Okay Okay Inside After Meter The Electricity (Supply Services) Rules G.N. No. 175 (contd) Location ................... Fused ............. of Removable Mater Bypass Yes No D: REQUIREMENTS FOR WIRING CORRECTION Meter Replacement By a CT-Operated Meter Replacement By a Whole - Current Meter Cable Replacement Needed Size of Cable Needed Length of Cable Needed Yes Yes Yes .......................mm2 .......................meters No No No Remarks: Auditors - 3 Verify source ↗
Section 3
AI-assisted research summary: This section is an inspection form for recording customer, meter, and installation details, plus any wiring correction needs.
3. ...................................................................................................................... ...................................................................................................................... Customer Representative: .................................................................................. PART II INSPECTION FORM Date: .......................................................................................................................... .......... REGION: ............................................................................................................................. ....... DISTRICT: .................................................................................................................................... A: CUSTOMER'S DATA Customer's Name: ........................................................................................................................ Street: ........................................................................................................................ Telephone/Mobile No. ............................................................................................................ B: GPS COORDINATES Account No.: ........................................................................................................................ Meter No.: ...................................1 phase ..........................3 Phase........................ Meter Reading: ........................................................................................................................ 32 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Total Unit To-date: ....................................................................................................................... C: PHYSICAL OBSERVATION OF METER (Tick the Applicable) Physical Appearance of Meter Seals Physical Appearance of Terminal Seal Physical Appearance of Meter Cover INSTALLATION LAYOUT Meter Location Tampered Tampered Damaged Okay Okay Okay Outside Before Meter Yes Inside After Meter No Position of Cut-Outs (Fuses) Possibility of Removable Meter Bypass D: REQUIREMENTS FOR WIRING CORRECTION Yes Yes Yes Meter Replacement by CT-Operated Meter Replacement Needed Size of Cable Needed Length of Cable Needed Remarks E: INSPECTORS No No No
Part
schedule, all the observations and findings made, and shall
- 50 Verify source ↗
(1) If any dispute arises between any customer and a licensee
AI-assisted research summary: Disputes about meter accuracy or registered supply value are decided by a meter inspector, whose decision is final; parties may witness verification, and fraud-related grievances may be appealed to the Authority within 21 days.
50. – (1) If any dispute arises between any customer and a licensee as to whether any meter or other apparatus, by which the value of supply is ascertained, whether belonging to the consumer or to the licensee, is or not in proper order for correctly registering that value or as to whether that value has been correctly registered by any meter or other apparatus, that dispute shall be determined upon the application of either party by a meter inspector whose decision shall be final and binding to all parties and the reading of the meter shall be conclusive as to the value of the supply, in the absence of fraud. licensee and a customer or their duly appointed (2) A representatives shall have the right to witness the verification of meter accuracy in sub-rule (1). (3) Any party who is aggrieved by the results in sub-rule (1) on reasons of fraud may appeal to the Authority within twenty-one days after receipt of the results. - 51 Verify source ↗
(1) A licensee shall be allowed to prepare supplementary bills
AI-assisted research summary: A licensee may prepare supplementary bills if billing errors or meter malfunction are indicated, subject to the stated conditions and time limits.
51. - (1) A licensee shall be allowed to prepare supplementary bills where: (a) the results in rule 50 have indicated that there were some errors in preparation of bills or the meter has malfunctioned and a customer has agreed in writing on such errors or malfunctioning; or (b) a report from meter inspector has indicated that the meter has malfunctioned. (2) Notwithstanding the provisions of sub-rule (1) a supplementary bill to be prepared by a licensee pursuant to sub-rule (1) shall not exceed a period of: (a) twelve months counted from the date of last inspection, for large customers; and (b) twenty-four months counted from the date of last inspection, for other customers. 26 G.N. No. 175 (contd) The Electricity (Supply Services) Rules Removal of Meters from the Customer’s Premises - 52 Verify source ↗
(1) No meter or apparatus used to ascertain the value of
AI-assisted research summary: A meter or apparatus generally cannot be removed for testing unless the customer or a representative is present, but it may be removed without them if the customer waived that right in writing or attendance cannot be obtained.
52. – (1) No meter or apparatus used to ascertain the value of electric energy consumed shall be removed from the customer’s premises for testing and verification of accuracy pursuant to rule 50 unless the customer or its representative is present. (2) Before any meter or apparatus used to ascertain the value of electric energy consumed is removed a licensee shall read the final readings of such meter or apparatus, record details of the outer structure of the meter or apparatus, photograph it and thereafter sign a sheet of paper containing the above details and the customer shall counter sign it. (3) A meter or an apparatus used to ascertain the value of electric energy consumed may be removed from the premises of a customer in the absence of the customer where: (a) the customer has waived in writing its rights to witness the removal; or (b) the attendance of the customer or its representative cannot be procured. Appeal - 53 Verify source ↗
Any person who is aggrieved by a supplementary bill prepared
AI-assisted research summary: A person aggrieved by a supplementary bill under rule 51 may refer the matter to the Authority, which must handle it as a complaint under the EWURA Act.
53. Any person who is aggrieved by a supplementary bill prepared pursuant to rule 51 may refer the matter to the Authority for a decision and the Authority shall deal with such matter as a complaint received under the provisions of the EWURA Act. Appointment and Duties of Inspectors - 54 Verify source ↗
(1) The Authority may, from time to time, appoint one or
AI-assisted research summary: The Authority may appoint inspectors, and inspectors have inspection, access, and reporting duties and powers.
54. – (1) The Authority may, from time to time, appoint one or more fit and proper persons to be inspectors for the purpose of the Act and these rules. (2) No person shall be appointed as an inspector unless: (a) he possesses a minimum of a diploma in electrical, from a electromechanical or chemical engineering recognized institution; (b) he has a proven experience in electrical installation and inspection for a period not less than five years; and (c) he is of unquestionable integrity and reputation. (3) The inspectors shall, in discharging their duties under these rules, be paid by the Authority such sum as shall be determined by it from time to time. 27 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (4) It shall be a duty of an inspector to: (a) supervise the construction works and the reception of electric lines and plant, to inspect and test the electric lines and plant after construction with a view to ensuring that the works are in accordance with the terms of the Act and other relevant laws; (b) conduct an inquiry into the cause of any accident affecting the safety of the public, if directed by the Authority; (c) test the variation of pressure on the consumer’s terminals if and when required by any consumer or to make such other inspection and testing of the service lines, apparatus and works of any licensee upon the consumer’s premises as may be necessary to ascertain whether the licensee has complied with the provisions of the Act, these rules and other relevant laws; and (d) any other duty as may be required of an inspector under the provisions of the Act, EWURA Act, these rules or any other relevant laws. (5) An inspector shall have the right of access at all reasonable hours to any of the premises of a licensee and may require the said licensee to furnish such information and to produce such document or records for the information of the said inspector, as shall enable the inspector to determine whether the provisions of the Act, EWURA Act or rules made thereunder are being complied with. (6) An inspector may at all reasonable times and upon giving sufficient notice to the occupier of his intention, enter any premises to which electricity is supplied for the purpose of inspecting and testing the electric supply lines, service lines, meters, fittings, works and apparatus for the supply and use of electricity installed in the premises and of ascertaining if the provisions of the Act, EWURA Act or rules made thereunder are complied with. (7) During inspection, an inspector may: (a) make copies or take extracts from any such book, accounts or records kept by the licensee under the applicable law; and inspect machinery, equipment, appliances, meters, fittings and apparatus. (b) 28 G.N. No. 175 (contd) The Electricity (Supply Services) Rules (8) An inspector shall, subject to instructions given, and upon conclusion of an inspection prepare and submit a report to the Authority and the Authority shall take the appropriate action to the findings and recommendations of the said report. Prohibited Acts to Inspectors - 55 Verify source ↗
A licensee shall not
AI-assisted research summary: A licensee must not obstruct or abuse an inspector, disobey lawful inspector directions, or refuse to answer an inspector’s question when required.
55. A licensee shall not: (a) hinder or obstruct an inspector in the exercise of any of the powers conferred upon him by these rules, the Act and applicable law; (b) use abusive, threatening or insulting language to an (c) inspector; refuse or fail to comply with any lawful order, direction or notice of an inspector; and (d) when required by an inspector to answer a question, refuse or fail to answer such question to the best of the licensee’s knowledge, information and belief. Offence - 56 Verify source ↗
Any person who contravenes the provisions of rule 55 commits
AI-assisted research summary: A person who breaches rule 55 commits an offence and, if convicted, may be fined at least three million shillings or imprisoned for at least one year.
56. Any person who contravenes the provisions of rule 55 commits an offence and shall, on conviction, be liable to a fine of not less than three million shillings or imprisonment for a term not less than one year. PART VI GENERAL PROVISIONS General Penalty
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THE ELECTRICITY (SUPPLY SERVICES) RULES, 2016
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