THE TANZANIA SHIPPING AGENCIES (COMPLAINTS HANDLING PROCEDURES) (AMENDMENT) REGULATIONS, 2025

These Regulations may be cited as the Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations, 2025, and are to be read together with the 2018 principal Regulations.

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Jurisdiction: Tanzania
Instrument: Regulation
Citation: THE TANZANIA SHIPPING AGENCIES (COMPLAINTS HANDLING PROCEDURES) (AMENDMENT) REGULATIONS, 2025
Version: Undated source snapshot
Language: en
Official source: View official record ↗

committee composition complaints handling complaints procedure consumer complaints dispute resolution investigation legislation maritime transport regulated services regulatory amendment regulatory oversight shipping agencies shipping services

Statute overview

About this statute

These Regulations may be cited as the Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations, 2025, and are to be read together with the 2018 principal Regulations. This section replaces regulation 2 so the Regulations apply to complaints filed to the Corporation about laws, rules, notices, or regulations it administers for regulated services or maritime transport. This provision amends regulation 3 by adding new defined terms. This provision amends the principal Regulations by inserting a new Part IIA on complaints handling mechanisms. If a complainant has filed a complaint, the Corporation’s relevant Directorate or Unit must try to resolve it amicably.

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Provisions of THE TANZANIA SHIPPING AGENCIES (COMPLAINTS HANDLING PROCEDURES) (AMENDMENT) REGULATIONS, 2025

Showing 11 of 11

1
These Regulations may be cited as the Tanzania
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AI-assisted research summary: These Regulations may be cited as the Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations, 2025, and are to be read together with the 2018 principal Regulations.

1. These Regulations may be cited as the Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations, 2025 and shall be read as one with the Tanzania Shipping Agencies (Complaints Handling) Regulations, 2018 hereinafter referred to as the “principal Regulations”. Amendment of regulation 2
2
The principal Regulations are amended
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AI-assisted research summary: This section replaces regulation 2 so the Regulations apply to complaints filed to the Corporation about laws, rules, notices, or regulations it administers for regulated services or maritime transport.

2. The principal Regulations are amended in regulation 2 by deleting it and substituting for it the following: “2.-(1) These Regulations shall apply to complaints filed to the Corporation in relation to the written laws, regulations, rules or notices administered by the Corporation in relation to regulated services or services provided in the maritime transport. (2) These Regulations shall be liberally construed in the public interest to secure the efficient most just, determination on every proceeding before the Corporation.” the merits of expeditious and Amendment of regulation 3
3
The principal Regulations are amended
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AI-assisted research summary: This provision amends regulation 3 by adding new defined terms.

3. The principal Regulations are amended in regulation 3 by: (a) adding in the alphabetical order the following interpretations: “Complainant” means a person who has filed a 1 Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations GN. No. 179 (Contd) complaint to the Corporation pursuant to these Regulations; respect of provision “Complaint” means a concise statement of the ultimate facts of the matter or act the in complained of, or possible provision, purported provision of the regulated services or service rendered by the Corporation and the regulatory power or jurisdiction of the Authority, and specifying the relief sought which includes problems with services or infringement of consumer rights; invoking thus Addition of Part IIA

Part

Part IIA

4
The principal Regulations are amended under
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AI-assisted research summary: This provision amends the principal Regulations by inserting a new Part IIA on complaints handling mechanisms.

4. The principal Regulations are amended under PART II by adding before it the following new Part IIA: “PART IIA COMPLAINTS HANDLING MECHANISMS Amicable settlement Establishment of Committee

Part

PART II by adding before it the following new Part IIA:

4A
(1) Where a complainant has filed
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AI-assisted research summary: If a complainant has filed a complaint, the Corporation’s relevant Directorate or Unit must try to resolve it amicably.

4A.-(1) Where a complainant has filed a complaint, the respective Directorate or Unit of the Corporation shall endeavour to resolve the matter amicably. (2) Subject to subregulation (1), a settlement reached out of amicable settlement shall be in writing and signed by the parties. (3) Where the complaint cannot be resolved amicably within seven working days, the complaint shall be forwarded the Committee for further determination. to
4B
For
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AI-assisted research summary: An internal Complaints Handling Committee must be established for the effective and timely determination of complaints.

4B. For and the purposes of ensuring effective and timely determination of complaints, there shall be an internal Committee the Complaints Handling Committee. to be known as handling Composition of Committee
4C
(1) The Committee shall consist of
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AI-assisted research summary: The Committee is made up of specified directors and a legal officer, with the Director of Legal Services serving as Chairman and a Legal Officer serving as Secretary.

4C.-(1) The Committee shall consist of- (a) Director of Legal Services who shall be the Chairman; 2 Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations GN. No. 179 (Contd) (b) Director of Maritime Transport Regulations; (c) Director of Maritime Safety, Security and Environment; (d) Director of Shipping Business; (e) Director of Corporate Services; (f) Director of Economic Regulations; and (g) a Legal Officer from the Legal Services Unit, who shall be the Secretary to the Committee. (2) Where the Member above cannot attend the meeting due to the reasons known to the Chairman, he can appoint a senior officer from his Directorate or Unit well versed to the matter to represent him. Functions of Committee
4D
(1) The functions of the Committee
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AI-assisted research summary: The Committee must handle complaints by receiving, scrutinizing, hearing, investigating, and forwarding findings and recommendations to the Director General, and it must treat complaints uniformly.

4D.-(1) The functions of the Committee shall be to- (a) receive, scrutinize and hear the regulated complaints from service providers, their customers or the customers of the Corporation; and the (b) investigate all complaints; (c) make and present findings and recommendations the complaints to the Director General for determination. regarding (2) The Committee shall ensure that complaints are treated in a uniform manner.” Addition of regulations 17A and 17B
5
The principal Regulations are amended by adding
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AI-assisted research summary: This provision amends the principal Regulations by inserting a new regulation 17 called “Enforcement of decision.”

5. The principal Regulations are amended by adding following new regulation 17 the immediately after regulations: Enforcement of decision
17A
The decision of the Corporation
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AI-assisted research summary: A decision of the Corporation made under these Regulations may be enforceable before the High Court of the United Republic.

17A. The decision of the Corporation made under these Regulations may be enforceable before the High Court of the United Republic. Rules of
17B
(1) Where procedures are not
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AI-assisted research summary: If these Regulations do not cover a procedure, a relevant rule from the Civil Procedure Act applies. Court-style legal technicalities and procedures do not strictly apply to these Regulations, subject to due process.

17B.-(1) Where procedures are not 3 Tanzania Shipping Agencies (Complaints Handling Procedures) (Amendment) Regulations GN. No. 179 (Contd) procedure Cap. 33 provided for in these Regulations, a pertinent rule of procedure prescribed under the Civil Procedure Act which is pertinent to such procedural issue, shall apply. (2) Subject to the requirements of due process, the technicalities of the law, procedures and rules applicable in the courts of law shall not strictly apply to these Regulations. Dodoma, 5th Marh 2025 MAKAME M. MBARAWA Minister for Transport 4

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