Florida Statutes § 445.011 — Consumer-first workforce system.
The department must create and run a consumer-first workforce system, may hire independent verification services, must coordinate with the state chief information officer, must use performance-based contracts for covered contracts, and must develop training for required one-stop partners.
445.011 Consumer-first workforce system.—(1) The department, in consultation with the state board, the Department of Education, and the Department of Children and Families, shall implement, subject to legislative appropriation, an automated consumer-first workforce system that improves coordination among required one-stop partners and is necessary for the efficient and effective operation and management of the workforce development system. This system must include, but is not limited to, the following:(a) An integrated management system for the one-stop service delivery system, which includes, at a minimum, common registration and intake for required one-stop partners, screening for needs and benefits, benefit management and career planning using a tool to demonstrate future financial impacts of the participant’s change in income and benefits over time, case management, training benefits management, service and training provider management, performance reporting, executive information and reporting, and customer-satisfaction tracking and reporting.1. The system should report current budgeting, expenditure, and performance information for assessing performance related to outcomes, service delivery, and financial administration for workforce programs pursuant to s. 445.004(5) and (9). 2. The system should include auditable systems and controls to ensure financial integrity and valid and reliable performance information. 3. The system should support service integration and case management across programs and agencies by providing for case tracking for participants in workforce programs, participants who receive benefits pursuant to public assistance programs under chapter 414, and participants in welfare transition programs under this chapter. (b) An automated job-matching information system that is accessible to employers, job seekers, and other users via the Internet, and that includes, at a minimum, all of the following:1. Skill match information, including skill gap analysis; résumé creation; job order creation; skill tests; job search by area, employer type, and employer name; and training provider linkage. 2. Job market information based on surveys, including local, state, regional, national, and international occupational and job availability information. 3. Service provider information, including education and training providers, child care facilities and related information, health and social service agencies, and other providers of services that would be useful to job seekers. (2) The department may procure independent verification and validation services associated with developing and implementing the consumer-first workforce system. (3) The department shall coordinate development and implementation of the consumer-first workforce system with the state chief information officer to ensure compatibility with the state’s information system strategy and enterprise architecture. (4) Any contract entered into or renewed on or after July 1, 2021, for the purpose of implementing this section must be performance based. (5) The department shall develop training for required one-stop partners on the use of the consumer-first workforce system, best practices for the use of a tool demonstrating future financial impacts of the participant’s change in income and benefits over time, the different case management methods, the availability of welfare transition services, and how to prequalify individuals for workforce programs.