United States — Maine Act or statute

United States — Maine legislation

Maine Revised Statutes, Title 35-A, § 7225: Service quality, 2011

The commission must set service quality indicators and service quality standards, and it may impose penalties, rebates, or rate reductions if a provider fails to meet the standards after investigation.

Source excerpt

penaltiesrate reductionsrebatesservice quality reportingservice quality standards

Jurisdiction: United States — Maine
Structure: 1 provisions
Official identity: Year 2011
Dates: Enacted 2011 · Source version 1 Oct 2025

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Dates: Enacted 2011 · Source version 1 Oct 2025

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“The commission must set service quality indicators and service quality standards, and it may impose penalties, rebates, or rate reductions if a provider fails to meet the standards after investigation.”

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Enacted 2011 · Source version 1 Oct 2025. The date shown identifies this source expression and should not be treated as proof that no later change exists.
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Service quality

Section 7225

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Source record from legislature.maine.gov · Enacted 2011 · Source version 1 Oct 2025

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§ 7225Service qualityOffence

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1. Service quality reporting. The commission by rule shall establish service quality indicators with respect to which service providers shall regularly report. The service quality indicators may relate only to: A. Network trouble rates; [PL 2011, c. 623, Pt. A, §18 (NEW).] B. The percentage of network troubles not resolved within 24 hours; [PL 2011, c. 623, Pt. A, §18 (NEW).] C. The percentage of installation appointments not met; [PL 2011, c. 623, Pt. A, §18 (NEW).] D. The average delay, in days, for missed installation appointments; and [PL 2011, c. 623, Pt. A, §18 (NEW).] E. Service outages. [PL 2011, c. 623, Pt. A, §18 (NEW).] [PL 2011, c. 623, Pt. A, §18 (NEW).] 2. Commission review of service quality. The commission by rule shall establish provider of last resort service quality standards. The commission may impose penalties or require a service provider to provide rebates or rate reductions if the commission finds, after investigation, that a service provider has failed to meet service quality standards. [PL 2011, c. 623, Pt. A, §18 (NEW).] 3. Rules. Rules adopted under this section may establish appropriate penalties, rebates or rate reductions that may be applied if the commission finds, after investigation, that a service provider has failed to meet service quality standards. Rules adopted under this section are major substantive rules as defined in Title 5, chapter 375, subchapter 2‑A. [PL 2011, c. 623, Pt. A, §18 (NEW).]

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