Missouri Revised Statutes § 385.310 - Record-keeping requirements
Providers and administrators must keep and retain specified transaction records, and they must make those records available to the director on request.
385.310. Record-keeping requirements. — 1. A provider or administrator shall keep accurate accounts, books, and records concerning transactions regulated under sections 385.300 to 385.320. However, only one set of such accounts, books, and records is required to be maintained and may be maintained by third parties provided the provisions of this section are met. 2. An administrator's or provider's accounts, books, and records shall include: (1) Copies of each type of service contract issued; (2) The name and address of each service contract holder to the extent that the name and address have been furnished by the service contract holder; (3) A list of the provider locations where service contracts are marketed, sold, or offered for sale; and (4) Claims files that shall contain at least the dates, amounts, and description of all receipts, claims, and expenditures related to the service contracts. 3. Except as provided in subsection 5 of this section, an administrator or provider shall retain or arrange for the retention of all records pertaining to each service contract holder for at least three years after the specified period of coverage had expired. 4. An administrator or provider may keep all records required under sections 385.300 to 385.320 on a computer disk or other similar technology. If an administrator or provider maintains records in other than hard copy, records shall be accessible from a computer terminal available to the director and be capable of duplication to legible hard copy. 5. An administrator or provider discontinuing business in this state shall maintain or arrange for the maintenance of its records until it furnishes the director satisfactory proof that it has discharged all obligations to contract holders in this state. 6. An administrator or provider shall make all accounts, books, and records concerning transactions regulated under sections 385.300 to 385.320 or other pertinent laws available to the director upon request. (L. 2007 H.B. 221) Effective 1-01-08, see § 385.321