Occupations Code § 602.152

The medical board must prepare complaint information, keep a file for each written complaint, give complaint-related policies to complainants and subjects, and update them at least quarterly unless notice would jeopardize an undercover investigation.

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Jurisdiction: United States — Texas
Instrument: Code
Version: Undated source snapshot
Language: en
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consumer complaints notification procedures recordkeeping

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Provisions of Occupations Code § 602.152

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602.152
Occupations Code § 602.152
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AI-assisted research summary: The medical board must prepare complaint information, keep a file for each written complaint, give complaint-related policies to complainants and subjects, and update them at least quarterly unless notice would jeopardize an undercover investigation.

Sec. 602.152. CONSUMER INTEREST INFORMATION; COMPLAINTS. (a) The medical board shall prepare information of consumer interest describing the regulatory functions of the medical board and the procedures by which complaints are filed with and resolved by the medical board. (b) The medical board shall maintain a file on each written complaint filed with the medical board. The file must include: (1) the name of the person who filed the complaint; (2) the date the complaint is received by the medical board; (3) the subject matter of the complaint; (4) the name of each person contacted in relation to the complaint; (5) a summary of the results of the review or investigation of the complaint; and (6) an explanation of the reason the file was closed, if the medical board closed the file without taking action other than to investigate the complaint. (c) The medical board shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the medical board's policies and procedures relating to complaint investigation and resolution. (d) The medical board, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation. Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999. Amended by Acts 2001, 77th Leg., ch. 1420, Sec. 14.332(a), eff. Sept. 1, 2001. Amended by: Acts 2015, 84th Leg., R.S., Ch. 838 (S.B. 202), Sec. 2.062, eff. September 1, 2015.

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Occupations Code § 602.152

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