Finance Code § 13.011

Sec. 13.011. CONSUMER INFORMATION AND COMPLAINTS. (a) The Department of Savings and Mortgage Lending shall maintain a system to promptly and efficiently act on complaints filed with that department. The Department of Savings and Mortgage Lending shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition. (b) The Department of Savings and Mortgage Lending shall make information available describing its procedures for complaint investigation and resolution. (c) The Department of Savings and Mortgage Lending shall periodically notify the complaint parties of the status of the complaint until final disposition. (d) Repealed by Acts 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 47(1), eff. September 1, 2019. (e) Repealed by Acts 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 47(1), eff. September 1, 2019. Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 337, Sec. 2, eff. Sept. 1, 2001. Amended by: Acts 2007, 80th Leg., R.S., Ch. 921 (H.B. 3167), Sec. 6.021, eff. September 1, 2007. Acts 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 8, eff. September 1, 2019. Acts 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 47(1), eff. September 1, 2019.