2. In this Act, unless the context otherwise requires — “appropriate authority” means a public body, or person, having power under any other written law relating to water supply or sanitation services and includes a public or statutory office, person, body or institution having power under the — Cap. 281 Cap. 184 Cap. 198 Cap. 204 Cap. 466 Cap. 295 Cap. 303 Cap. 416 Cap. 417 Cap. 283 Cap. 132 Act No. 18 of 2023 Act No. 17 of 2022 Cap. 464 Cap. 181 (a) Local Government Act; (b) Lands Act; (c) Water Resources Management Act; (d) Environmental Management Act; (e) Inland Waters Shipping Act; (f) Public Health Act; (g) Food Safety Act; (h) Standards Act; (i) Competition and Consumer Protection Act; (j) Urban and Regional Planning Act; (k) Disaster Management Act; (l) Public-Private Partnership Act, 2023; (m) Zambia Development Agency Act, 2022; (n) Road Traffic Act; or (o) Solid Waste Regulation and Management Act; “appurtenances” means pipes, cisterns, cocks, fittings and other similar appliances, structures or equipment, other than meters, through which water flows or which are intended to be used for the purpose of supplying water from water works or other water storage facilities or for conveyance of sewage; “authorised person” means an employee or agent of the Council; “Board” means the Board of the Council constituted under section 7; “building sewer” means a pipe that carries sewage from outside the wall of a building to a public sewerage system; “Chairperson” means the person appointed as Chairperson of the Board under section 7; “Committee” means the Technical Advisory Committee constituted under section 10; Water Supply and Sanitation Services [No. 13 of 2026 523 Cap. 417 “Competition and Consumer Protection Commission” means the Competition and Consumer Protection Commission established under the Competition and Consumer Protection Act; “connection” means appurtenances or sewerage services to a consumer from water works or sewerage systems; “consumer” includes a person, institution or organisation — (a) supplied or applying to be supplied with water or using water from water works; (b) receiving services or sanitation; or (c) liable for payment of a fee or other charge for the supply or use of water or sanitation services; “containment” means a facility used for storage or treatment of faecal sludge; “Council” means the National Water Supply and Sanitation Council continued under section 5; “developer” means a person who develops a gated community, housing estate, office complex, shopping complex, economic zone, industrial park, mine, recreation park or similar property; “Director-General” means the person appointed as Director- General of the Council under section 11; “domestic or non-commercial use” includes the use of water for — (a) drinking, cooking, washing, bathing or sanitation; (b) subsistence farming; (c) the making of bricks for private use of the owner or occupier; or (d) firefighting; “easement” means the right to enter and use the land of another person that may be necessary for the purpose of, or for a purpose incidental to — (a) constructing, operating or maintaining water works or sanitation facilities; or (b) the exercise or enjoyment of an entitlement conferred under this Act or any other written law; 524 [No. 13 of 2026 Water Supply and Sanitation Services “emergency” means an event, actual or imminent, which endangers or threatens to endanger life, property or the environment; “Emoluments Commission” means the Emoluments Cap. 1 Commission established under the Constitution; “enforcement notice” means an enforcement notice issued by the Council under section 52; “essential use” means use of water for public health, sanitation, domestic or non-commercial purposes; “facility” means a structure, system, appurtenance, plant or equipment, whether located on private or public property, that is necessary for the provision of water or sanitation services to a consumer by a local authority, utility or service provider; “faecal sludge” means human excreta in dry or wet form removed from an onsite sanitation containment; “gated community” means a residential community of at least one hundred persons, domiciled in an area of defined boundary or perimeter, with various shared amenities; “housing estate” means a group of at least fifty houses, apartments and other buildings built together as a single development with or without commercial facilities; Cap. 18 “international agreement” has the meaning assigned to the words in the Ratification of International Agreements Act; “law enforcement officer” means — (a) a police officer; (b) an officer of the Drug Enforcement Commission; or (c) any other person the Minister may, by statutory instrument, appoint; Cap. 305 provided under section 4 of the Mental Health Act; “legally disqualified” means the absence of legal capacity as “licence” means a licence issued under section 14; “local authority” has the meaning assigned to the words in Cap. 1 the Constitution; “mains” includes a water-pipe or sewer owned and maintained by a utility; Water Supply and Sanitation Services [No. 13 of 2026 525 “meter” means an appliance, apparatus or device used to measure or ascertain the rate of flow or the amount of water taken or used from water works, and includes a meter box, meter box cover or indicator marking the position and size of the meter; “non-essential use” means use of water for irrigation, watering of lawns or athletic fields, ornamental purposes, operating of decorative fountains and ponds, maintenance of swimming pools, washing of vehicles, parking lots, building or the general use of water for purposes other than for essential use; “non-potable water” means untreated water which is unsafe for human consumption; “occupier” means a person who, in relation to land or premises, is in actual occupation of, or responsible for managing, the land or premises; “on-site sanitation system” means a facility designed to hold, treat or dispose of human excreta, wastewater or other effluent on the same property that produces the human excreta, wastewater or other effluent, and the words “on- site sanitation” shall be construed accordingly; “owner” means the owner of a property or a person receiving rent for a particular property, whether on that person’s own account or as an agent or trustee of another person; “potable water” means treated water which is safe for human consumption; “public company” has the meaning assigned to the words in the Companies Act; “public-private partnership” has the meaning assigned to the words in the Public-Private Partnership Act, 2023; “private company” has the meaning assigned to the words in the Companies Act; Cap. 388 Act No. 18 of 2023 Cap. 388 “private sewer” includes a privately constructed pipe, conduit, underground gutter or channel, other than a building sewer, which may be connected to a private sewerage installation for — (a) on-site sanitation; or (b) other private purposes, not being part of a public sewerage system; 526 [No. 13 of 2026 Water Supply and Sanitation Services “private sewerage installation” includes a privately constructed latrine, septic tank or other private sewer and all facilities but does not include a building sewer; “private water supply” means a water supply facility not owned by a utility or local authority; “property” means a structure, building or part of a building, and includes land with or without buildings which is held or occupied as a distinct or separate holding or tenancy, or any other land which, in collaboration with the local authority, has been reserved for purposes of future development or expansion of water supply or sanitation services; “public sewerage system” means a sewerage system owned and operated by a local authority or utility; “public tap” means a fountain, standpipe, tap, trough, valve or other appliance or structure erected, provided or maintained by or on behalf of a local authority, utility or service provider for the purpose of supplying water to two or more households; “register’’ means the register kept and maintained by the Council under section 54; Cap. 180 “repealed Act” means the Water Supply and Sanitation Act repealed under section 68; Cap. 472 “road” has the meaning assigned to the word in the Public Roads Act; “sanitation” means the hygienic means of promoting health through prevention of human contact with the hazards of water and the provision of facilities and services for the safe collection, treatment and disposal of human excreta, wastewater or other effluent; “sanitation services” means the — (a) disposal, on-site or off-site, of human excreta, wastewater or other effluent; (b) collection of sewage, excluding untreated toxic waste and storm water, from residential, commercial or industrial sources; or (c) treatment and disposal of human excreta, wastewater and other effluent, in accordance with this Act and the standards established under the Standards Act, the Public Health Act, the Environmental Management Act, or any other written law; Cap. 416 Cap. 295 Cap. 204 Water Supply and Sanitation Services [No. 13 of 2026 527 “sanitation works” means sewers, drains, pipes, sewage pump stations, treatment plants, ducts or channels, whether open or closed, used for the drainage and treatment of human excreta, wastewater or other effluent from a property or an on-site sanitation system; “service area” means an area in which a utility is mandated, under a condition of a licence, to supply water and sanitation services; “service level agreement” means an agreement entered into between the Council and a utility which stipulates the service level benchmarks that the utility should achieve in a specified period; “service level guarantee” means an agreement entered into between the Council and a utility that stipulates the minimum level of service that the utility must offer to its customers; “service provider” means a person who has an agreement with a licensed utility to provide water supply or sanitation services under this Act and includes a local authority; “sewage” means wastewater consisting of human excreta, sullage, pre-treated industrial or trade effluent; “sewer” means a pipe or conduit, other than a drain, for the conveyance of sewage; “sewerage system” means a system of sewers through which sewage moves from its point of origin to another place so that it can be treated and disposed of, and includes a sewage treatment plant; “standard” means a specification or code of practice designed to regulate the — (a) nature, strength, purity, composition, quantity, dimensions, weight, grade, durability, origin, age or other characteristics of water, waste or wastewater; or (b) material or substance from which a thing may be produced, manufactured, processed, treated or finished from water, waste or wastewater; “statutory manager” means a person appointed by the Council as a statutory manager for a utility under section 21; 528 [No. 13 of 2026 Water Supply and Sanitation Services “sullage” means wastewater from household sinks, showers and bath tubs and excludes human excreta; “trade effluent” means water or liquid which has been used for medical, trade or industrial purposes and, as a result of such use, has been polluted within or beyond the prescribed limits in relation to the physical, chemical and microbiological characteristics before being discharged into the public sewerage system; “trade waste agreement” means an agreement between a utility and a person for the discharge of waste into a sewer or waste treatment facility operated by the utility; “tribunal” means an ad hoc tribunal appointed and convened under section 38; “utility” means a water supply and sanitation utility established in accordance with section 12; “Vice-Chairperson” means the person elected as Vice- Chairperson of the Board under section 7; “waste” means any matter whether liquid, solid or gaseous which is discharged, emitted or deposited into a sewerage system; “wastewater” means water which has been used for domestic, institutional, trade or industrial purposes and as a result of that use, may cause pollution of the environment when discharged untreated into the environment; “water supply” means the provision of appropriate facilities and services for the sourcing, treatment and distribution of potable water or water; “water works” includes all gathering grounds, off-takes, reservoirs, dams, weirs, tanks, cisterns, tunnels, filter beds, conduits, aqueducts, mains, pipes, meters, fountains, sluices, valves, hydrants, pumps, prime movers and other structures or appliances used or constructed for the storage, conveyance, supply, measurement or regulation of water which are used or have been constructed by or on behalf of a utility or service provider; and “water works area” means an area of land or water delineated by an appropriate authority as an area connected with the supply of water or sanitation services. Water Supply and Sanitation Services [No. 13 of 2026 529 Principles of water supply and sanitation services