Mafadza v Bidvest McCarthy Volkswagen Arcadia (Pty) Ltd (NCT/122593/2018/75(1)(B))
Mafadza v Bidvest McCarthy Volkswagen Arcadia (Pty) Ltd (NCT/122593/2018/75(1)(B)) [2019] ZANCT 45 (10 March 2019)
The Tribunal found that the applicant's complaint is of substantial importance to her, as evidenced by her persistent efforts to resolve the issue through multiple channels. The applicant reported the defect within the warranty period and provided reasonable explanations for any delay. The respondent's refusal to provide the technician's report and lack of cooperation with MIOSA were contrary to the spirit of the Consumer Protection Act. The Tribunal held that the applicant has satisfied the requirements for leave to refer the matter, as her complaint falls within the ambit of the CPA and the…
Source excerpt
- Consumer Protection Act
- Leave To Refer
- Warranty Claims
- Dealer Liability