Nzwana v Dukes Motors t/a Dampier Nissan (1170/2018)
Nzwana v Dukes Motors t/a Dampier Nissan (1170/2018) [2019] ZAECGHC 81 (3 September 2019)
The court held that Section 69(d) of the Consumer Protection Act imposes a mandatory requirement that consumers must exhaust all alternative statutory remedies before approaching the civil courts for relief. The applicant failed to allege or prove compliance with these remedies, such as referring the dispute to an ombud, consumer court, or the National Consumer Commission. The court found that this failure temporarily barred the applicant's access to the High Court for relief under the CPA. The court also exercised its discretion to condone the procedural irregularity regarding the notice of…
Source excerpt
- Consumer Protection Act
- Exhaustion Of Statutory Remedies
- Access To Court
- Alternative Dispute Resolution