South Africa Case Law

National Consumer Commission v Home Renovations Cape Town (Pty) Ltd (NCT/358791/2024/73(2)(b))

National Consumer Commission v Home Renovations Cape Town (Pty) Ltd (NCT/358791/2024/73(2)(b)) [2025] ZANCT 8 (15 February 2025)

Court

National Consumer Tribunal

Case number

NCT/358791/2024/73(2)(b)

Judges

N Maseti, S Mbhele, MC Peenze

The Tribunal found that the respondent failed to provide renovation services in a manner and quality that persons are generally entitled to expect, as evidenced by multiple defects and incomplete work. The respondent did not remedy the defects or refund the consumer, and its conduct was deemed to contravene sections 54(1)(b) and (c), read with section 54(2) of the Consumer Protection Act. The respondent's failure to oppose the application resulted in the allegations being deemed admitted. The Tribunal considered the seriousness of the contraventions, the financial prejudice suffered by the co…

Source excerpt

• Consumer Protection Act
• Prohibited Conduct
• Administrative Fine
• Refund Of Consideration
• Quality Of Service

Coertze and Another v Young (NCT/7142/2012/73(3)&75(1)(b)&(2) CPA)

Coertze and Another v Young (NCT/7142/2012/73(3)&75(1)(b)&(2) CPA) [2013] ZANCT 25 (13 September 2013)

Court

National Consumer Tribunal

Case number

NCT/7142/2012/73(3)&75(1)(b)&(2) CPA

Judges

D Terblanche, P Beck, X May

The Tribunal granted leave to refer a consumer complaint directly and ordered a refund of R17,000 after finding the respondent failed to perform agreed services.

• Consumer Protection Act
• Default Judgment
• Refund Of Consideration
• Service Quality
• Leave To Refer
• Consumer-protection