Henriques v. Canada (Attorney General)
The Appeal Division's dismissal of the applicant's appeal was reasonable because the General Division properly found misconduct under s.30 of the Employment Insurance Act: the applicant knew or ought to have known IKEA's customer conduct expectations, had been warned, and willfully contravened the policy by directing a customer to 'shut up'; the factual findings were not perverse or capricious and the applicant's health and harassment claims did not render the decision unreasonable.
Source excerpt
- Misconduct
- Standard of review
- Evidence and findings of fact
- Notice and warnings
- Workplace harassment and health issues