ITC LIMITED versus AASHNA ROY
The National Commission erred in awarding a huge sum of Rs.2,00,00,000 based primarily on unproved photocopies and general discussion without trustworthy evidence establishing loss; large claims require reliable proof and opportunity to test authenticity (production of originals, examination of authors or commissions), therefore the award is modified so that the respondent’s entitlement is limited to the Rs.25,00,000 already released in her favour.
Source excerpt
- Deficiency in service
- Quantum of compensation
- Production and proof of documents
- Principles of natural justice
- Remand for assessment of damages