Williams v Cell C Ltd (NCT/300948/2023/75(1)(b))
Williams v Cell C Ltd (NCT/300948/2023/75(1)(b)) [2025] ZANCT 12 (11 February 2025)
The Tribunal found that clause 2 of the respondent's terms and conditions was ambiguous and misleading, failing to clearly distinguish between delays in imposing limits and delays in recording usage. The respondent's agent confirmed the limit was set before the applicant's trip, justifying her expectation that charges would not exceed R3 785.00. The respondent's subsequent conduct and terms attempted to limit liability and override statutory obligations, contravening sections 4(4)(a), 4(5)(b), 54(1)(b), 51(1)(b)(i)-(iii), and 48(1)(a)(i)-(ii), (c)(iii) of the CPA. The Tribunal held that the a…
Source excerpt
- Consumer Protection Act
- Unfair Contract Terms
- Misleading Conduct
- Administrative Fine
- Refund Order