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South Africa Case Law

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Commercial And Corporate [2014] ZACGSO 3

Cancellation of order for special order tools - financial difficulties: Supplier not obliged to accept cancellation (2013114179)

Cancellation of order for special order tools - financial difficulties: Supplier not obliged to accept cancellation (2013114179) [2014] ZACGSO 3 (4 February 2014)

Court
Consumer Goods and Services Ombud
Case number
2013114179
Judge
Bonita Hughes

The Ombud held that special-order tools could not be cancelled under section 17 of the Consumer Protection Act, so the supplier need not refund the deposit.

  • Consumer Protection Act
  • Special Order Goods
  • Contract Cancellation
  • Refund Policy
  • Consumer-protection-act
  • Special-order-goods
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Commercial And Corporate [2013] ZACGSO 8

Supplier told consumer furniture was a gift: proof of signed agreement (2013517356)

Supplier told consumer furniture was a gift: proof of signed agreement (2013517356) [2013] ZACGSO 8 (2 December 2013)

Court
Consumer Goods and Services Ombud
Case number
2013517356
Judge
Bonita Hughes

The Ombud held that a signed purchase agreement and payment records showed the furniture was sold, not gifted, and dismissed the consumer’s complaint.

  • Consumer Credit Agreement
  • Proof Of Contract
  • Misrepresentation
  • Refund Policy
  • Consumer-credit-agreement
  • Proof-of-contract
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Commercial And Corporate [2013] ZACGSO 5

Bed replaced 3 times: Supplier's offer to replace base endorsed (2013613250)

Bed replaced 3 times: Supplier's offer to replace base endorsed (2013613250) [2013] ZACGSO 5 (16 September 2013)

Court
Consumer Goods and Services Ombud
Case number
2013613250
Judge
Bonita Hughes

A consumer complaint about a noisy bed was resolved by endorsing the supplier’s offer to replace the bed base at no charge after warranty periods had expired.

  • Consumer Protection Act
  • Automatic Warranty
  • Durability Of Goods
  • Refund Policy
  • Material Defect
  • Consumer-protection-act
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Commercial And Corporate [2013] ZACGSO 3

Defect: Consumer unable to provide proof of purchase : refund (201388163)

Defect: Consumer unable to provide proof of purchase : refund (201388163) [2013] ZACGSO 3 (28 August 2013)

Court
Consumer Goods and Services Ombud
Case number
201388163
Judge
N Melville

The Ombud held that a refund could be accommodated even without a till slip, stressing that each return must be assessed on its own facts.

  • Consumer Protection Act
  • Proof Of Purchase
  • Refund Policy
  • Consumer-protection-act
  • Proof-of-purchase
  • Refund-policy
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Commercial And Corporate [2012] ZANCT 10

Hyginique Toilet Hire & Sales v Chauke and Another (NCT/3592/2011/101(1)(P) CPA)

Hyginique Toilet Hire & Sales v Chauke and Another (NCT/3592/2011/101(1)(P) CPA) [2012] ZANCT 10 (29 June 2012)

Court
National Consumer Tribunal
Case number
NCT/3592/2011/101(1)(P) CPA
Judges
J.M. Maseko, Tanya Woker, Xolela May

The Tribunal granted condonation, reviewed the NCC compliance notice, and cancelled it after finding factual and legal errors in the notice.

  • Consumer Protection Act
  • Compliance Notice Review
  • Condonation For Late Referral
  • Refund Policy
  • Impossibility Of Performance
  • Consumer-protection
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About this LexChat collection

South Africa decisions are organised by court, judge, legal area and indexed issue so a practitioner can move from a proposition to a citable authority with the surrounding context intact.

Source links and collection timestamps are retained alongside the indexed records.