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South Africa decisions
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TV Screen damaged: out of warranty period (2013108327) [2014] ZACGSO 11 (3 February 2014)
The Ombud dismissed a consumer complaint over a damaged laptop screen after the six-month statutory return period and warranty had expired.
Bed sagging - "warrantee void due to stains" : Supplier to replace or refund (2013315222) [2013] ZACGSO 2 (24 June 2013)
A consumer goods ombud held that mattress stains did not defeat statutory rights where a bed sagged within weeks of purchase; the supplier must replace or refund.
Consol Ltd. t/a Consol Glass v Twee Jonge Gezellen (Pty) Ltd and Another (483/02) [2003] ZASCA 134; [2004] 1 All SA 1 (SCA); 2005 (6) SA 1 (SCA) (28 November 2003)
The court interpreted a claims clause in a supply agreement, found a contractual obligation to use standard procedures and materials, and upheld key exclusions and the 21-day claim bar.
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