1 Jul 2013
HOUSE AND BARFOOT & THOMPSON LIMITED v REAL ESTATE AGENTS AUTHORITY (CAC 20003) [2013] NZHC 1619
- Citation
- [2013] NZAR 1148
- Court
- High Court
Where a client complaint and the agency's responses or omissions occurred while a transaction was at risk pre‑settlement, those acts or omissions are capable of being "real estate agency work" within s4 and thus capable of constituting unsatisfactory conduct under s72; however communications and actions by the customer relations manager that occurred after settlement and registration were not "for the purpose of bringing about a transaction" and therefore not capable of being real estate agency work, so the Tribunal erred as to Mr House but was correct as to Barfoot & Thompson Ltd.