2 May 2023
SHARMA v AIR NEW ZEALAND LIMITED [2023] NZHC 1005
- Citation
- [2023] NZHC 1005
- Court
- High Court
Although Air New Zealand's investigation contained procedural flaws (notably not requesting customer recordings it had been told existed and reliance on some exaggerated staff accounts), the Court found those flaws did not render the banning decision capricious, arbitrary or so unreasonable that no reasonable decision‑maker could have reached it; Air New Zealand legitimately prioritized staff health and safety, had a reasonable factual basis for a ban, and the FTA claims failed because lounge‑access confusion did not cause the loss alleged.