South Africa Case Law

National Consumer Commission v Econocom 357 (Pty) Ltd) t/a Leather Gallery (NCT/388029/2025/73(2)(b))

National Consumer Commission v Econocom 357 (Pty) Ltd) t/a Leather Gallery (NCT/388029/2025/73(2)(b)) [2025] ZANCT 37 (18 June 2025)

Court

National Consumer Tribunal

Case number

NCT/388029/2025/73(2)(b)

Judges

Z Ntuli, M Peenze, S Hockey

The Tribunal found a CPA contravention only in Van Heerden’s complaint, ordered a refund, and declined an administrative fine. Noise complaints were not material defects.

• Consumer Protection Act
• Prohibited Conduct
• Defective Goods
• Refund Order
• Material Defect
• Consumer-protection-act

Williams v Cell C Ltd (NCT/300948/2023/75(1)(b))

Williams v Cell C Ltd (NCT/300948/2023/75(1)(b)) [2025] ZANCT 12 (11 February 2025)

Court

National Consumer Tribunal

Case number

NCT/300948/2023/75(1)(b)

Judges

C Sassman, S Hockey, C Ntsoane

The Tribunal found that clause 2 of the respondent's terms and conditions was ambiguous and misleading, failing to clearly distinguish between delays in imposing limits and delays in recording usage. The respondent's agent confirmed the limit was set before the applicant's trip, justifying her expectation that charges would not exceed R3 785.00. The respondent's subsequent conduct and terms attempted to limit liability and override statutory obligations, contravening sections 4(4)(a), 4(5)(b), 54(1)(b), 51(1)(b)(i)-(iii), and 48(1)(a)(i)-(ii), (c)(iii) of the CPA. The Tribunal held that the a…

Source excerpt

• Consumer Protection Act
• Unfair Contract Terms
• Misleading Conduct
• Administrative Fine
• Refund Order

National Credit Regulator v Adberof and Another (NCT/17833/2014/140(1))

National Credit Regulator v Adberof and Another (NCT/17833/2014/140(1)) [2015] ZANCT 37 (14 August 2015)

Court

National Consumer Tribunal

Case number

NCT/17833/2014/140(1)

Judges

Tanya Woker, Joe Maseko, John Simpson

The Tribunal found the first respondent engaged in prohibited conduct under the National Credit Act and ordered refunds and disclosure of client files, but imposed no penalty.

• National Credit Act
• Debt Counselling
• Prohibited Conduct
• Administrative Penalty
• Refund Order
• National-credit-act